City of Kingston Customer Service Representative Part Time in Kingston, ON

City of Kingston

Branch Kingston ON CA

Customer Service Representative
Kingston, ON

Demonstrated work experience in conflict resolution, creative problem solving, resourcefulness, negotiating for success and influencing others;…

**Please note the hours for this regular part-time position will be up to 27 hours per week**

Represent the City as a front-line employee for a wide range of municipal services;

Answer telephone calls and respond to customer concerns/ inquiries in a professional and courteous manner;

Deliver services over the telephone as well as in a written format, such as e-mail, in a call center environment;

Handle general inquires on municipal services and programs;

Resolve, refer or transfer, calls to appropriate City department, employee or other organizations;

Other duties as assigned

Qualifications, Competencies Grade 12 diploma or equivalent education plus a one year post-secondary certificate in public relations, business/office administration or related discipline is required;

Three (3) years of experience working in a customer driven, service delivery position;

Demonstrated work experience in conflict resolution, creative problem solving, resourcefulness, negotiating for success and influencing others;

Experience working in a Contact Centre environment is an asset;

Knowledge of French is also considered an asset;

Must demonstrate the corporate competencies: Customer Focus, Results Oriented, Integrity and Teamwork.

Skills, Abilities, Work Demands Must be team-oriented, flexible and able to communicate effectively;

Superior interpersonal skills both verbal and written;

Excellent keyboarding skills with data entry experience utilizing a variety of billing systems and software programs;

Committed to continuous self-improvement;

Knowledge of the City of Kingston’s municipal services and programs;

Must obtain and maintain a satisfactory CPIC (Criminal Record Check), at candidates own expense.

Closing Statement Please apply to Career Opportunities at: www.cityofkingston.ca/Careers
Your resume must clearly demonstrate how you meet the requirements of the position. Please upload to your profile, any educational Degrees, Diplomas and/or Certificates that are relevant and required for the position you are applying to. We thank all of those who apply; however, only those selected for further consideration will be contacted. The City of Kingston is an equal opportunity employer. Accessibility accommodations are available for all parts of the recruitment and selection process. Applicants need to make their needs known in advance. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

or proceed with Standard Application Form.

Employment Type: Part Time
Location: Kingston, ON, CA
Posted on: 2018-01-10
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