City of Hamilton Manager, Technology Services Planning and Economic Development (PED) Full Time in Hamilton, ON

City of Hamilton

Branch Hamilton ON CA

Manager, Technology Services Planning and Economic Development (PED)
Hamilton, ON

Manager, Technology Services PED. The Manager, Technology Services PED, is responsible for the management of information technology (IT) services, and support…

JOB ID #: 11973
Manager, Technology Services PED
Planning & Economic Development
Planning & Economic Development Adm
71 Main Street West, 4th Floor
UNION/NON-UNION: Non Union Mgmt Professional
HOURS Of WORK: 35.00 per week
SALARY/HOUR: $51.017 – $59.670 per hour

  • Note: See appropriate Collective Agreement or the Non Union Salary Range for details.

STATUS/LENGTH: Full-Time Regular
Job Description ID #: A10407

Reporting to the Director, Open For Business Initiative, the Manager, Technology Services PED, provides management, leadership, direction and guidance to technical staff, and monitors their output and overall performance results, with an emphasis on managing the Department’s AMANDA system.
This position is a core contributor to the City’s Open for Business Initiative and enhancing customer service excellence in the Department. The Manager, Technology Services PED, is responsible for the management of information technology (IT) services, and support to AMANDA and various systems and applications used within the Planning & Economic Development Department (PED). This role ensures the effective delivery, development and implementation of departmental IT initiatives, enhancements and projects. The manager is responsible for coordinating and ensuring the timely process through which IT support service and problems are controlled, escalated, and resolved.

The Manager, Technology Services PED, monitors the quality of service, and seeks feedback from PED business users both on site and remote locations. This role employs a continuous improvement cycle for problem control, escalation and resolution processes. The Manager will help to position Hamilton as a leader in digital development approvals monitoring and the development of key performance indicators, along with initiatives to streamline approval processes through the provision of digital development applications.

University Degree or College Diploma in Computer Science, Information Systems, Computer Technology or related discipline or an equivalent combination of education and relevant business experience.

Five to seven years IT Project Management or Application Analyst experience with two to four years of direct supervisory or management experience

Experience managing team(s) responsible for client support, delivering IT projects, and/or production support in multi-platform environments.

Experience with and strong technical knowledge of the AMANDA software application.

Demonstrated strong leadership and personnel/project management skills.

Knowledge of project management fundamentals.

Experience maintaining client relationships and delivering to established service levels.

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Employment Type: Full Time
Location: Hamilton, ON, CA
Posted on: 2016-09-22
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