Overview

City of Edmonton ETS Customer Service Associate – Clerk II Full Time in Edmonton, AB

City of Edmonton

Branch Edmonton AB CA

Position:
ETS Customer Service Associate – Clerk II
Location:
Edmonton, AB

Develop and maintain awareness of ETS products and services. Manage inventory including balancing, tracking and monitoring all products distributed at the ETS…

ETS Customer Service Associate – Clerk II Job Number : 22744 Join our dynamic team responsible for operating the ETS Customer Service Centre at City Hall. Use your exceptional customer service skills to administer the sale of ETS Fare Product, Lost & Found and all ETS related processes within the ETS Customer Service Centre Product and Service offering ETS processes in a courteous and professional manner.
You will be required to:

  • Develop and maintain awareness of ETS products and services
  • Manage transactions (cash, debit and credit card) and sell all Edmonton Transit System (ETS) fare products as required
  • Manage inventory including balancing, tracking and monitoring all products distributed at the ETS Customer Service Centre
  • Process all lost and found articles, generate awareness of lost articles, and dispose of unclaimed articles in accordance with City of Edmonton policy
  • Listen to and log all in-bound calls, while determining viable solutions in order to respond in a timely manner
  • Greet all customers approaching the counter, while processing all citizen requests with a strong customer focus

Qualifications
:

  • Completion of the 12th school grade including business subjects, with an emphasis on general office practices OR completion of an appropriate certificate program from an approved business school or college
  • Minimum of 2 years diversified experience in general office practices and procedures including assisting in the instruction of less experienced staff
  • Working knowledge of Microsoft Word, Excel, and Google applications such as Gmail, Google Calendar and Google Drive is an asset
  • Ability to learn quickly and utilize software including Sharepoint, iNovah, SAP and CIS is an asset
  • Strong written and verbal communication skills along with strong problem solving skills
  • Ability to work both independently and part of a team setting
  • Hire is dependent upon a Police Information check satisfactory to the City of Edmonton

Hours of Work: 33.75 hours per week, Monday – Friday.

Salary: $21.705 – $26.952 (Hourly); $ 38,238.78 – $47,482.69 (Annually)

Recruitment Consultant: SA/JJ

Classification Title : Clerk II
Posting Date : May 21, 2015
Closing Date : May 28, 2015, 10:59:00 PM
Number of Openings (up to) : 1 – Permanent Full-time
Union : CSU 52
Department : Customer Experience & Innovation (Transportation Services)
Work Location(s) : City Hall, Main Floor, 1 Sir Winston Churchill Square

Edmonton T5J 2R7

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Edmonton, AB, CA
Posted on: 2015-05-23
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