Employment Type: Temporary
Posted on: 2018-07-28
City of Calgary Telephone Service and Dispatch Operator Temporary in Calgary, AB
City of Calgary
Branch Calgary AB CA
Telephone Service and Dispatch Operator
Review a large number of 3-1-1 Customer Service Requests. Preference will be given to applicants with experience operating the 3-1-1 Customer Service Request…
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. The City offers unique, diverse jobs and a variety of work locations. Together we make Calgary a great place to make a living, a great place to make a life.
As a Telephone Service and Dispatch Operator, you will respond to service requests from business units and provide 24/7 monitoring and support to City personnel and facilities. Primary duties include:
Review a large number of 3-1-1 Customer Service Requests.
Dispatch service requests to the appropriate field crew or agency for action.
Work with Tri-Services in some emergency situations to arrange for barricades and other traffic control devices.
Monitor several alarm systems.
Enter data in an accurate manner.
Operate the Advanced Traveller Information System (ATIS) and the traffic advisory radio.
Monitor and operate the various systems at the Roads Operations Centre (traffic cameras, electronic message boards, and other systems).
A High School Diploma or equivalency (e.g. GED).
A minimum of 2 years of experience in a communication, call centre, or dispatch-related field.
- Basic proficiency with Microsoft Office (Word, Outlook, and Excel).
- Preference will be given to applicants with experience operating the 3-1-1 Customer Service Request (CSR) Motorola system and Hansen software.
- Excellent communication skills, strong interpersonal and organizational skills, and ability to work in a demanding environment.
Position Type: 2 On-Call positions
Location: 2808 Spiller Road S.E.
Compensation: Pay Grade 6 $29.35 – 39.24 per hour (2017 rates)
Days of Work: Various days; evening and weekend
shift work is required.
Hours of work: On-call hours will vary based upon operational requirements.