Overview

City of Calgary Telephone Service and Dispatch Operator Temporary in Calgary, AB

City of Calgary

Branch Calgary AB CA

Position:
Telephone Service and Dispatch Operator
Location:
Calgary, AB

Review a large number of 3-1-1 Customer Service Requests. Preference will be given to applicants with experience operating the 3-1-1 Customer Service Request…

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. The City offers unique, diverse jobs and a variety of work locations. Together we make Calgary a great place to make a living, a great place to make a life.

As a Telephone Service and Dispatch Operator, you will respond to service requests from business units and provide 24/7 monitoring and support to City personnel and facilities. Primary duties include:
  • Review a large number of 3-1-1 Customer Service Requests.
  • Dispatch service requests to the appropriate field crew or agency for action.
  • Work with Tri-Services in some emergency situations to arrange for barricades and other traffic control devices.
  • Monitor several alarm systems.
  • Enter data in an accurate manner.
  • Operate the Advanced Traveller Information System (ATIS) and the traffic advisory radio.
  • Monitor and operate the various systems at the Roads Operations Centre (traffic cameras, electronic message boards, and other systems).
Qualifications
  • A High School Diploma or equivalency (e.g. GED).
  • A minimum of 2 years of experience in a communication, call centre, or dispatch-related field.
  • Basic proficiency with Microsoft Office (Word, Outlook, and Excel).
  • Preference will be given to applicants with experience operating the 3-1-1 Customer Service Request (CSR) Motorola system and Hansen software.
  • Excellent communication skills, strong interpersonal and organizational skills, and ability to work in a demanding environment.
Pre-employment Requirements
  • Successful applicants must provide proof of qualifications.
Union: CUPE Local 38
Business Unit: Roads

Position Type: 2 On-Call positions
Location: 2808 Spiller Road S.E.

Compensation: Pay Grade 6 $29.35 – 39.24 per hour (2017 rates)

Days of Work: Various days; evening and weekend
shift work is required.

Hours of work: On-call hours will vary based upon operational requirements.

Audience: Internal/External
Apply By: August 7, 2018

Job ID #: 301082

or proceed with Standard Application Form.

Employment Type: Temporary
Location: Calgary, AB, CA
Posted on: 2018-07-28
Posted by: