Overview

Cititel Inc (Division of Answer Plus Group) Call Center Agent Full Time in Edmonton, AB

Cititel Inc (Division of Answer Plus Group)

Branch Edmonton AB CA

Position:
Call Center Agent
Location:
Edmonton, AB

Book Salon Appointments, Reschedule & Cancellations. Division of the Answer Plus Group, Cititel*….

Division of the Answer Plus Group, Cititel Inc is a leading edge company that offers a 24-hour live answering service. Currently is seeking a mature self-motivated, hardworking individual for our operations department. A complete training program, above average hourly rate, and a generous benefit package is offered.

Responsibilities will include

  • Answer incoming Emergency & Non- Emergency calls from a computerized system
  • Ability to listen,read & follow step by step screen instructions
  • Dispatch messages for the clients via phone call, email or fax
  • Book Salon Appointments, Reschedule & Cancellations

Required skills:

  • Fluent in English
  • Only Candidate with 3 to 5 years of Answering Service/ Call Center experience need to apply
  • Local Edmonton Candidates Only
  • 3 to 5 years’ experience of Answering Service / Call Center experience is MANDATORY
  • Typing skill from 35-45 WPM is must
  • Providing excellent customer service to the callers as our Callers comes first
  • Have good written communication skills
  • Superb oral communication skills
  • Good listening skills
  • Professional attitude required when dealing with clients and customers
  • Be a TEAM player
  • To be able to work independently
  • Able to work shift work (days, evenings, nights & weekends)
  • Excellent Computer Skills is Required. (MS Office, Outlook, Internet etc.)

Personal Characteristics:

  • Attention to detail * Professional attitude required when dealing with clients and customers
  • Ability to Multi task
  • Must be able to work afternoon, evenings and weekends
  • Enthusiastic with a positive attitude
  • Demonstrates the highest level of honesty and integrity
  • Self-motivated and driven for quality

Opportunity:

  • Professional, fast paced and challenging work environment
  • Benefits Package includes health, dental, vision, short term disability & life insurance is eligible after 6 months’ probationary period
  • A dynamic, supportive environment with state of the art facilities
  • Conveniently located at 111 Ave and 118 Street
  • Public transportation only steps away from the door
  • Hourly Rate with a comprehensive Health Benefit Package
  • Great growth and development opportunity
  • Service skills and development extensive training
  • Remuneration starting @ $14.50 per hour

If you think you are up to this exciting challenge and can make the difference, please do not hesitate to contact us

Job Type: Full-time

Salary: $14.50 /hour

Required education:

  • High school or equivalent

Required experience:

  • Answering Service / Call Center: 3 years

Required languages:

  • ENGLISH
  • FRENCH

*

  • Have you completed the following level of education: High school or equivalent ?
  • How many years of Answering Service / Call Center experience do you have?
  • Do you speak ENGLISH ?
  • Do you speak FRENCH ?

Job Type: Full-time

Salary: $14.50 /hour

Job Location:

  • Edmonton, AB

Required education:

  • High school or equivalent

Required experience:

  • Answering Service or Call Center: 3 years

Required language:

  • English

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Edmonton, AB, CA
Posted on: 2017-04-01
Posted by: