Overview

Circulo Pharma Systems Inc. Customer Service Representative (CSR) Full Time in Saint-Laurent, QC

Circulo Pharma Systems Inc.

Branch Saint-Laurent QC CA

Position:
Customer Service Representative (CSR)
Location:
Saint-Laurent, QC

Knowledge of the pharmaceutical industry would be an asset. Handles the management, print production and distribution of marketing documentation, patient…

Circulo Pharma Systems Inc. handles the management, print production and distribution of marketing documentation, patient information and sales tools for pharmaceutical industry customers. In addition, partners with customer’s CRM (Customer Relationship Management) software and warehouse to streamline drug sample orders, fulfillment, distribution and delivery.

We are a well established company based in Ville Saint Laurent and are looking to expand our team. As the CSR, through your interaction with customers by phone and email in a friendly and professional manner, you will ensure customer satisfaction. Your ability to work effectively and efficiently under pressure to meet deadlines and collaborate with team members to give the best service possible will be key in this position.

Your tasks will include (but are not limited to):

  • Answering customers’ questions and concerns via phone and email
  • Creating and processing print quotes and drug sample requests
  • Calling customers to review their quotes, samples, artwork, and/or orders
  • Gathering and sharing customers’ requirements with our prepress department
  • Creating and reviewing print specs pre-production to ensure the printed materials will execute as planned
  • Keeping clients up-to-date on the status of their print job or drug samples orders
  • Other duties as needed or required

Requirements:

  • 2+ years experience in a customer service position
  • 1+ year experience in the printing industry
  • Experience with CRM or order entry software preferred
  • Strong multi-tasking, attention to detail and analytic problem-solving skills
  • Strong computer experience with a preference in Microsoft Office
  • Excellent written and verbal communication skills (English & French)
  • Work well independently as well as in a team environment
  • Excellent time management skills with an aptitude for punctuality
  • Able to operate with minimal supervision
  • Possess a positive attitude and strong sense of responsibility
  • Looks for opportunities to improve knowledge and skills
  • Knowledge of printing terminology and print design techniques would be an asset
  • Knowledge of the pharmaceutical industry would be an asset

Job Type: Full-time

Salary: $40,000.00 to $45,000.00 /year

Job Location:

  • Saint-Laurent, QC

Required experience:

  • Customer Service: 1 year

Required language:

  • English and French

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Saint-Laurent, QC, CA
Posted on: 2018-01-11
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