CIBC Senior IT Project Control Coordinator (6 Month Contract) Contract in Toronto, ON


Branch Toronto ON CA

Senior IT Project Control Coordinator (6 Month Contract)
Toronto, ON

Support on projects, finance and other administration duties may be required. Manage turnaround time of intermediate deliverables with business reps, technical…

CIBC is a leading Canadian-based global financial institution. Through our three major businesses – Retail and Business Banking, Wealth Management and Wholesale Banking – we provide a full range of financial products and services to 11 million individual, small business, commercial, corporate and institutional clients in Canada and around the world. We invest in our businesses, our clients, our people and our communities to deliver consistent and sustainable earnings to our shareholders. To learn more about CIBC’s Lines of Business, please visit our website.

CIBC delivers access to career and development opportunities, safe and healthy workplaces, effective training, and positive work-life balance – so that employees are able to perform at their best, contribute to their communities and focus on cultivating deeper relationships with our clients.

Every year, CIBC is recognized for its business success, community commitment and employee initiatives. We are proud of this success and are committed to creating an inclusive workplace and an environment where all employees can excel.

To learn more about CIBC and the CIBC Group of Companies please visit CIBC.com.

Job Overview

As the IT Project Control Coordinator, you will be responsible for developing and managing practices and processes for all intake requests submitted by business partners to engage internal service providers to deliver technology services.

Key Accountabilities

  • Develop and implement processes and tools for managing Intake requests, workflow, pricing/estimating, dispute and issue resolution, and reporting.
  • Manage progress of intake processing against established service levels.
  • Manage turnaround time of intermediate deliverables with business reps, technical design team, department reps and external groups.
  • Provide transparency on status of requests in the intake queue, including expected completion.
  • Manage changes to the prioritization of intake requests.
  • Manage regularly scheduled and ad hoc meetings to clarify requirements, discuss solution, provide estimates, review status and obtain senior director approvals.
  • Arbitrate complaints or escalations regarding intakes, which could be related to, for example, urgency, turnaround time, resource assignments or quality of the response.
  • Review content of responses for clarity and completeness before they are returned to the requestor.
  • Maintain historical pricing/estimating data that is useful as a reference for new requests.
  • Provide reporting on intake metrics and accomplishments.
  • Contribute to ongoing improvement of intake processes.
  • Support on projects, finance and other administration duties may be required.

What We Are Looking For

  • Successful candidates must exhibit CIBC’s values of trust, team work, and accountability.
  • Must have Bachelors or equivalent degree in Computer Science, Engineering, or related field.
  • Must have at a minimum 4 years’ experience managing all facets of a project as an IT Project Control Coordinator.
  • Must have experience developing and implementing processes.
  • Must have hands on experience working with MS project tools; Excel, Word, Power Point, and Visio .

Other Information

  • Normal office environment

or proceed with Standard Application Form.

Employment Type: Freelance
Location: Toronto, ON, CA
Posted on: 2015-10-23
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