CIBC Consultant, Learning Advisor Full Time in Toronto, ON


Branch Toronto ON CA

Consultant, Learning Advisor
Toronto, ON

Conduct high level training needs analysis to determine training and non-training solutions. Stay up to date in training and LOB knowledge sufficient to…

Learning, Development & Knowledge Management, BSSI

Level 7

CIBC is a leading Canadian-based global financial institution. Through our three major businesses – Retail and Business Banking, Wealth Management and Wholesale Banking – we provide a full range of financial products and services to 11 million individual, small business, commercial, corporate and institutional clients in Canada and around the world. We invest in our businesses, our clients, our people and our communities to deliver consistent and sustainable earnings to our shareholders. To learn more about CIBC’s Lines of Business, please visit our



CIBC delivers access to career and development opportunities, safe and healthy workplaces, effective training, and positive work-life balance – so that employees are able to perform at their best, contribute to their communities and focus on cultivating deeper relationships with our clients.

Every year, CIBC is recognized for its business


, community commitment and employee initiatives. We are proud of this


and are committed to creating an inclusive workplace and an environment where all employees can excel.

To learn more about CIBC and the CIBC Group of Companies please visit



Retail and Business Banking provides a full range of financial products and services to almost 11 million clients. With approximately 25,000 employees, CIBC Retail and Business Banking has a broad distribution network serving clients through the Branch network, as well as President’s Choice Financial in-store pavilions. Clients also have 24/7 access to telephone banking, online banking and online brokerage, as well as to Canada’s second largest ABM network. Retail and Business Banking addresses the needs of CIBC’s mass market, Imperial Service and Business Banking clients who seek out the best value and service or their banking needs. The integration of all channels (Branch, Mobile, Internet, Online, ABM, Telephone Banking and PCF Telephony) to ensure an optimal client experience that will support our growth and foster success.

Job Overview

Reporting to and working with the Senior Director, Business Banking, Mobile Sales Force and Imperial Service Lead to determine training priorities for the Business Banking, Mobile Sales Force and IS, by providing advice, consultative support, as well as learning development, design and delivery expertise in order to recommend appropriate solutions to meet the needs of the business units

Apply a comprehensive, conceptual and practical understanding of training needs to support small to medium size initiatives by identifying and implementing effective and creative solutions.

Operates with support from the Senior Director in identifying program implementation and delivery requirements to address the business needs.

In partnership with the Senior Director the incumbent will have shared accountability for the quality of training programs delivered to their business partners. They will partner with various Business Banking, Mobile Sales Force and IS business units and internal

Learning, Development & KnowledgeManagement teams to have training initiatives resourced, designed, delivered, implemented and evaluated.

What You’ll Be Doing

In partnership with the Senior Director , provide recommendations to Business Banking, Mobile Sales ad IS business units that address issues dealing with organizational and business issues of a systemic nature.

Provide training recommendations to meet needs of business partners with measurable results

Manage business partner expectations and promote business partner ownership of issues, processes and strategies (i.e. set objectives, influencing business partner to reach optimal training solution, etc.)

Participate, as required, in management meetings in order to provide training updates, proactively identify training needs and to gather information of planned business changes that may impact existing content. Represent LDKM team at business events (i.e. Quarterly updates)

Support the creation of training strategies

Conduct high level training needs analysis to determine training and non-training solutions

Work with business partners to define training objectives for customized training initiatives and ensure they are consistent with Business Banking, Mobile Sales Force and IS goals and objectives.

Establish scope of training initiative, resource requirements, milestones and timelines and negotiate on behalf of business partners and training and development management team

Provide training recommendations to business partner identifying related risks and opportunities and ensure training solution meets the business requirements and expected results are realized.

Monitor, with Director and Senior Management support, the performance and fulfillment of new and existing training initiatives

Manage all aspects related to multiple training initiatives ranging from low to medium complexity within tight timelines, through to implementation

Work with RBB LDKM management to create project plans and ensure initiatives stay on track, on budget and maintain internal quality standards

Provide on going coaching and support to training and development team members on the training initiatives to ensure they have the required business knowledge

Review training content prior to distribution to line of businesses (as applicable)

Identify opportunities for increasing the efficiency of the LDKM Operations.

Identify and recommend appropriate success measures and partner with business in the collection, interpretation and communication of results.

Stay up to date in training and LOB knowledge sufficient to recommend appropriate training solutions

Promote training solutions to Business Banking, Mobile Sales Force and IS business units by assisting in the creation and distribution of communication materials

Support Retial and Business Banking Senior Learning Partners in working with external vendors to represent business partner training priorities, where applicable.

Cross-Functional Relationships:
Occassional presentations to CIBC Executives/Senior Management

RBB LDKM Leadership Team

RBB LDKM Managers and team members

Occasional contact with training primes within CIBC

Various Retail Distribution management teams.

External vendors


What We’re Looking For

Comprehensive knowledge of the principles of adult learning, learning design and development, and the LOBs being supported, including principles, practices, processes, procedures, products and services sufficient to:

Resolve problems by researching, analyzing, interpreting and applying complex issues pertaining to Training related initiatives.

Provide on-going technical advice and guidance on complex conceptual and unique issues relating to the implementation, modification and enhancement of training initiatives.

Strong relationship building and interpersonal skills

Strong consulting skills to be able to gather and analyze required business information in order to obtain buy-in and/or approval from executives, directors and management

Strong business acumen

Strong influencing, leadership and networking skills sufficient to coach and support a team that does not directly report to the incumbent

Understand technical and operational complexities of (insert LOB), including internal policies, procedures and products sufficient to identify suitable training solutions to meet the business needs, where there may be ambiguity in initial requirements

Developed knowledge of the principles and application of organizational change and effectiveness models.

Well-developed interactive skills sufficient to provide detailed explanation and interpretation of factual and conceptual information and ideas related to complex technical and conceptual issues.

Well-developed influential skills sufficient to promote/negotiate client group acceptance and implementation or revised, new and unique programs

Excellent presentation and communication skills, both written and verbal

Ability to think conceptually and systematically, synthesize information to evaluate alternative solutions for the changing needs of the business partners and exercise flexibility in the implementation of training solutions

Knowledge of project management methodologies would be an asset

Ability to effectively manage multiple activities of varying complexity in a sophisticated matrix management organization while under time constraints

Strong ability to analyze situations, diagnoses problems, develops and implements creative solutions to complex issues, often within narrow time frames

Be able to work with a wide variety of people and facilitate others in problem solving.

Knowledge of financial services industry

Intermediate to advanced skills with Microsoft Office suite of products

What CIBC Can Offer You

Flexible health benefits,

stock purchase plan

, competitive incentive pay and recognition programs

Competitive salary and banking benefits

Career growth, development and continuous learning opportunities

Opportunity to be involved in CIBC events that help our communities

Click to learn more about

Rewards & Recognition


Learning & Development

, and

Employee Community Involvement

What You Need To Know

Must be legally eligible to work in Canada at the location(s) specified above and, where applicable, must have a valid work permit or study permit that allows the candidate to fulfill the requirements of the role

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Toronto, ON, CA
Posted on: 2016-01-22
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