Children’s Wish Foundation of Canada Volunteer and Community Engagement Coordinator Full Time in Pickering, ON

Children’s Wish Foundation of Canada

Branch Pickering ON CA

Volunteer and Community Engagement Coordinator
Pickering, ON

Or the equivalent combination of education and experience. Solid understanding of volunteer engagement practices obtained through volunteer management…

PICKERING, ON – Be part of the largest Wish Granting organization in Canada! Enjoy a job that is personally rewarding, and help children enjoy their most heartfelt wish. Children’s Wish Foundation of Canada now has a regular fulltime opportunity for a Volunteer & Community Engagement Coordinator in their Ontario Chapter Office, located in Pickering, Ontario.

Under the direction of the Regional Director, Ontario, the Volunteer & Community Engagement Coordinator is responsible to coordinate the Foundation’s volunteer program and community fundraising at the local level.

Primary Responsibilities:

Volunteer Management

  • Coordinate all areas of the volunteer cycle (including recruitment, screening, orientation, placement, training, recognition and evaluation) for office and first & third party fundraising events according to Children’s Wish Volunteer Policies and Procedures.
  • Achieve volunteer needs/priorities with input from Development staff identifying strategies, sources and timelines.
  • Provide regular progress updates and identify successes, issues and challenges
  • Provides support to staff with events and acts as an ambassador of Children’s Wish by speaking on behalf of Children’s Wish when required.
  • Liaise with appropriate staff as well as external stakeholders/organizations regarding volunteer engagement opportunities
  • Develop and implement work plans to provide on-going training as needed to ensure all volunteers are kept-up-to date with new/changed processes and procedures
  • Identify and pursue potential volunteer recruitment opportunities within the community
  • Develops and implements a stewardship and recognition program.
  • Lead staff and volunteers in the planning of volunteer appreciation events and facilitate and encourage participation in the awards nomination process
  • Maximize the use of existing volunteer engagement tools and resources
  • Coordinates, schedules, and follows up with assigned volunteers after chapter events to discuss successes and opportunities for the future.
  • Works in collaboration with the National Office Volunteer Coordinator by providing timely information on current documentation and processes and acts as a central point of contact to the National Office

Wish Ambassador

  • Understand the wish granting process, and work with the Wish team to recruit appropriate Wish families to act as ambassadors of the foundation

Volunteer Sub-Chapter Recruitment & Support

  • Identify new opportunities to support increased revenue generation, wish fulfilment, and awareness
  • Research & understand the communities in which our wishes are granted, and where volunteers are available to give the Foundation community presence
  • Work with current sub-chapter chairs to continue to assist, and grow their respective areas
  • Recruit members of community groups (ie: different ethnic groups, as well as geographical areas) to act as subchapter leads or members
  • Through recruitment activities, ensures a strong volunteer infrastructure is developed to provide support to sub-chapter staff when needed.
  • Provides on-boarding training as required to ensure sub-chapters chairs and volunteers are fully integrated into the Foundation.
  • Maintains strong relationships with sub chapters and attend various events as well as offsite training through the on-boarding process.

Community Group Engagement (Fund development)

  • Recruit, engage & steward schools & community groups to raise funds on behalf of the Foundation


  • Works in compliance with the provisions of The Occupational Health & Safety Act and Accessibility for Ontarians with Disabilities and its regulations
  • Ensure volunteer records are up-to-date and accurate through data entry (while adhering to confidentiality and privacy policies)
  • Responds to all inquiries for volunteer opportunities providing information and appropriate documentation to volunteer candidates to support the on-boarding process.
  • Reviews incoming volunteer applications to identify current opportunities within the Chapter and Sub-Chapter Offices, this may include telephone screening to identify best fit to the Foundation.
  • Receives and reviews volunteer applications and sends out orientation packages.
  • Becomes familiar with, and understands Children’s Wish accounting procedures ensuring compliance with the Foundation’s management practices.
  • Utilizes strong administrative and computer skills to complete all administrative and data management tasks associated with volunteer coordination on a timely basis.
  • Utilizes high degree of creativity in the development and design of marketing and promotional material including PowerPoint presentations, flyers/brochures, and other material while adhering to national policies.


  • Attends and actively participates in meetings organized not only at the chapter level, but also at the national level when appropriate.
  • Other duties as assigned.

Physical or Mental Effort:

  • Possesses strong organizational skills in planning, executing and completing projects by agreed deadlines.
  • Strong accountability for results – taking action and ownership to address obstacles and overcome barriers, identifying possible options and alternative and delivering results within tight timelines.
  • Physical activity may include lifting of boxes with materials and setting up equipment, etc.

Working Conditions:

  • Primary responsibilities are carried out in the Chapter Office, however, may be required to attend indoor and outdoor events within the province.
  • This position is required to work outside normal office hours during peak season to attend corporate events.
  • Valid driver’s license and access to a reliable vehicle is required to fulfill the responsibilities.


Education and Experience

  • Solid understanding of volunteer engagement practices obtained through volunteer management certificate or related post-secondary education; or the equivalent combination of education and experience
  • 2 years of experience working with volunteers; preferably in a multi-level organization
  • Ability to develop and maintain new and existing relationships with volunteers, staff and corporate partners through oral and written communication and interpersonal skills
  • Must be highly motivated and enjoy working in a fast-paced environment on various tasks simultaneously
  • Demonstrated experience in problem solving and good judgement
  • Experience working with groups and delivering presentations
  • Demonstrated time-management and organizational skills.
  • Flexibility with changing priorities and ability to remain focused to meet targeted timelines.
  • Proficient in MS Office (Outlook/Word/Excel) and experience working with databases and mass e-mail
  • Positive attitude; ability to take responsibility and be accountable; ability to deal with change in the workplace and be innovative; respect for others.
  • Valid driver’s licence and access to a vehicle
  • Proficient in Microsoft Office 2010 (Word, Excel, PowerPoint and Outlook) and related search engines.
  • Familiarity with Raiser’s Edge.

If you are excited about this opportunity, submit your resume, WITH SALARY EXPECTATIONS , no later than November 9, 2017. Please ensure your subject line reads “ Volunteer & Community Engagement Coordinator, Posting #IN018 ”. While we look forward to receiving applications from qualified candidates, only those identified through the pre-screening process will be contacted for an interview. No phone calls, please. Children’s Wish Foundation of Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Children’s Wish Foundation of Canada is an Equal Opportunity employer.

About the Children’s Wish Foundation of Canada

Children’s Wish Foundation of Canada is the largest and only all-Canadian wish granting charity dedicated to granting wishes to Canadian children between the ages of 3 and 17 who are diagnosed with a life-threatening illness. For more than 30 years, Children’s Wish has worked tirelessly to grant heartfelt wishes to nearly 25,000 children and their families – that’s three wishes each and every day, all year long!

Children’s Wish has chapter offices and professional staff in every province, and each wish family is assigned a dedicated Wish Coordinator who is able to personally and carefully structure each heartfelt wish experience to meet the particular needs of the child and their family. Travel wishes include all siblings 21 years and under living in the same household, and families travel worry-free thanks to exclusive Blue Cross insurance.

Our newly expanded reach, which includes children diagnosed with a serious neurological or genetic illness, means continued strong wish referral support through our medical community. Wish referrals continue to increase year over year, and we are proud to maintain our ‘no waiting list’ policy, thanks to our generous donors.

Now more than ever, we are encouraging Canadians to donate and support Children’s Wish Foundation of Canada. Help us grant the next single-most heartfelt wish. Visit www.childrenswish.ca for more information and to donate.

Job Type: Full-time

Required education:

  • Bachelor’s

Required experience:

  • Volunteer Management: 2 years

Required license or certification:

  • Driver’s Licence

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Pickering, ON, CA
Posted on: 2017-10-29
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