Overview

CGI Service Desk Technician – Summer Students (3 months contract) Temporary in Regina, SK

CGI

Branch Regina SK CA

Position:
Service Desk Technician – Summer Students (3 months contract)
Location:
Regina, SK

Good knowledge of Windows NT and XP operating systems. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients…

At CGI, we’re committed to helping all of our stakeholders succeed. Our 69,000 professionals in 40 countries across the Americas, Europe and Asia Pacific provide end-to-end IT and business process services that facilitate the ongoing evolution of our clients’ businesses. CGI is committed to helping our clients achieve their business goals; to providing our professionals with rewarding careers; and to offering shareholders superior returns over time. At CGI, we are in the business of delivering results.

CGI’s Western Business Unit includes Regina, Calgary, Edmonton, Victoria and Vancouver. The Western business is our fastest growing business in Canada and there are many exciting opportunities for long-term growth! In Regina we have a Service Desk responsible for providing technical support to a wide array of medium and large sized clients who utilize our services.

We are looking for several Service Desk Technicians to provide remote telephone support to our clients. This is an excellent opportunity for someone with strong customer service skills, computer experience and a desire to be a part of a dynamic and growing team!

Note: We do have English, French and Spanish opportunities! We also have multiple selections of shifts (days/evenings/nights/weekends)!

Responsibilities

Work in a technical support center providing telephone assistance to corporate clients
Record incidents reported by clients, support the client through the problem resolution process
Escalate the incident to a higher level, if applicable
Work in close collaboration with specialized technical teams
(Training specific to CGI will be provided)

Qualifications

Post-secondary education in a relevant discipline or equivalent work experience
Good knowledge of Windows NT and XP operating systems
Knowledge of networking
Proficient with MS Office (Word, Excel, Outlook, PowerPoint)

Attributes

Customer service oriented
Team player
Dynamic
Autonomous
Resourceful

Nice to Have

Experience providing technical support
Knowledge of a second language – French / Spanish
Experience or knowledge with Mac / Apple platforms

CGI applies the Equal Access to Employment and the Employment Equity Program and invites women, visible minority members, persons with disabilities and Aboriginal people to submit their application.

At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company – one that has grown to 68,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients – and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

or proceed with Standard Application Form.

Employment Type: Temporary
Location: Regina, SK, CA
Posted on: 2015-05-23
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