JOB TITLE: Surveillance Operator
LOCATION: Century Resorts Alberta Inc
REPORTS TO: Surveillance Manager/Supervisor
Responsible for all electronic video surveillance systems in order to observe and monitor customers and employees for any violations of the Alberta Gaming Terms and Conditions or company policies and procedures, to report violations as required, and to ensure for the safety and security of all customers, employees and company assets. Uphold and maintain the integrity of the casino to the best of their abilities.
Demonstrated thorough knowledge of casino operations and the Alberta Gaming and Liquor Commission’s Terms and Condition. Demonstrated effective and diplomatic customer service and communication skills, which includes contacts with staff members, police, AGLC and other regulatory officials. Demonstrated experience performing within specific deadlines or under pressure. Demonstrated experience problem solving, organizing and prioritizing work. Demonstrated experience in surveillance operations, preferably within a gaming environment. Demonstrated effective and diplomatic customer service and communication skills, which includes experience handling difficult and sensitive surveillance investigations. Demonstrated technical knowledge of computers and their multiple uses. Demonstrated mature and responsible behavior at all times. Must be eighteen (18) years of age or older.
EDUCATION and/or EXPERIENCE
Three (3) or more years of recent experience as a surveillance operator are preferred. Experience in the gaming industry is an asset.
CERTIFICATES, LICENSES, REGISTRATIONS
Must have a valid and current Alberta Gaming and Liquor Commission Gaming License and any other Alberta Gaming and Liquor Control registration requirements.
Takes actions, makes recommendations, beyond the scope of essential duties, which may positively or negatively impact other departments.
OTHER SKILLS AND ABILITIES
Knowledge of Century Casino, FINTRAC and AGLC’s policies and procedures and how they pertain to surveillance. Must have and maintain professional radio communication when communicating with security and slots over the radio. Knowledge of a phonetic alphabet beneficial.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
Essential duties involve working in an inside environment surrounded by or adjacent to many pieces of electrical equipment. Immediate work area may be subject to warm or cold temperature changes. Essential duties involve performing physical exertion: frequent brisk walking, climbing stairs, stooping, bending, stretching, reaching and pushing various materials, equipment and supplies in order to perform duties; and frequently, for up to several hours, sitting and/or standing throughout an entire work shift. Essential duties may require lifting up to 50 pounds and working a flexible workweek with additional hours on a non-routine basis.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential duties involve working with large numbers of people from different departments over the phone or radio while primarily in an inside environment.
MATERIALS AND EQUIPMENT DIRECTLY USED
Various general office equipment, including computers, calculators, fax machines, photo-copiers, shredders, and telephones. Surveillance system equipment including monitors, controls for the camera, recording devices and communication radios.