Overview

CBV Collection Services Ltd. Customer Service Representative OPS Full Time in Vancouver, BC

CBV Collection Services Ltd.

Branch Vancouver BC CA

Position:
Customer Service Representative OPS
Location:
Vancouver, BC

Our current advancement rate is of over 70% encompassing all levels of the company in addition, we offer our own internal university to provide opportunities…

Position: Customer Service Representative OPS

Who We Are and What We Offer:

CBV Collection Services Ltd. is a leading provider of collection services for over 90 years with clients in the financial, telecommunications, and government sectors.

We offer the possibility to become part of a great working environment and company culture focused on nurturing professional growth for our employees. Our current advancement rate is of over 70% encompassing all levels of the company in addition, we offer our own internal university to provide opportunities for personal growth.

We are looking for highly motivated and career-focused individuals who believe in providing the best service and results for our clients. To learn more about our company please visit the following website: http://www.cbvcollections.com/en

What you will do as a Customer Service Representative

With five locations across Canada, CBV is growing rapidly and is currently seeking a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will be very well trained to have strong command of the company’s customer service policies as well as on product knowledge that can be critical for offering quick and accurate assistance to customers.

  • Maintain positive relationships with existing clients
  • Verify client information against existing database
  • Reduce account receivable delinquency
  • Inbound and outbound calls
  • Make reminder calls for past due accounts
  • Review and adjust payment schedules as needed
  • Resolving customer billing problems
  • Manage account escalations
  • Drive to succeed and a strong work ethic
  • Previous Customer Service Representative experience (not mandatory)

Customer Service Representative Position Advantages

  • Full time paid training offered
  • Competitive wages and the best commission structure in the industry
  • Health, dental benefits and RRSP
  • Over 70% advancement potential and a positive work environment
  • Referral program/incentives

Job Type: Full-time

Salary: $14.00 /hour

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Employment Type: Full Time
Location: Vancouver, BC, CA
Posted on: 2016-12-06
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