CBI Health Group Care Manager – Nursing Temporary in Peterborough, ON

Overview

CBI Health Group

Branch Peterborough ON CA

Position:
Care Manager – Nursing
Location:
Peterborough, ON

Effectively hire, on board, performance management and mentor/coach care supervisors leading to and facilitating modeling of desired behaviours in care…

( RN or RPN ) – Peterborough ( 1 year maternity leave position starting May 1, 2016 )
CBI Health Group is a leading, national, provider of integrated health solutions. Qualifying as a Best Managed Company in 2007, we have successfully re-qualified annually since. In 2012 and in 2015 CBI Health Group was also recognized as one of Canada’s Most Admired Corporate Cultures.
With the addition of We Care Health Services LP, CBI Health Group has formed one of the largest and most attractive home health care organizations in Ontario. The CBI Health Group network provides diverse opportunities and strong career path development.
We are currently seeking a Care Manager for our Nursing program to provide overall clinical and service delivery leadership to the Peterborough CBI HH/ We Care office. This is a 1 year maternity leave position, starting May 1, 2016
The successful candidate will nurture and develop relationships with internal and external stakeholders, optimizing the effectiveness and efficiency of available talent (including minimizing attrition) through mentoring, coaching and engaging supervisors and care providers. Overseeing patient experience and care planning that aligns with the organization’s clinical goals and service delivery standards, the Client Care Manager will build a team that achieves or surpasses stakeholder expectations and company targets as aligned with CBI values and vision.

The successful candidate will have demonstrated success in:
Leadership

Employee Coaching and Development

Goal Achievement

Customer Focus

Decision Making

Problem Solving

Key Accountabilities:
Service Excellence through Implementation of Best Practice Guidelines

Develop and revise Service Delivery Models as required to ensure all clinical processes (and care pathways) are current and consistently adhered to

Ensure a patient and family-centered approach in the development and implementation of service delivery models

Ensure all clinical staff are working within their scope of practice such that services are provided as effectively and efficiently as possible

Identify trends and opportunities to improve service. Proactively implementing changes to processes and procedures that affect clinical care

Ensure clinical excellence through regular monitoring and action planning/execution on clinical outcomes and key performance indicators.
Leadership and People Management

Champion a culture that energizes and engages all staff

Effectively hire, on board, performance management and mentor/coach care supervisors leading to and facilitating modeling of desired behaviours in care providers

Ensure the team has the tools and knowledge to understand and meet patient expectations

Ensure team members are well aligned with the Key Accountabilities of their role and are meeting performance expectations

Promote and facilitate communication and collaboration between team members and within the larger CBI HH/We Care network, including provincial clinical leadership teams.

Leading and managing the team to reach organizational goals and objectives through engagement and alignment with CBI’s Vision and Values.
Stakeholder, Referral Source and Patient Engagement

Ensure Patient Experience meets or exceeds expectations

Develop and nurture local relationships with key stakeholders and referral sources to become a trusted advisor for clinical, service delivery or general challenges of stakeholders

Work in partnership with stakeholders to identify service gaps and build service delivery models that fill these gaps and/or increase volume/referrals

Ensure frequent, effective and timely communication between staff and external stakeholders (patients, families, referral sources, funders)

Scan the environment for new opportunities

Provide clinical input into business development and/or service delivery model development
Responsible for Performance of Clinical Programs

Ensure local service delivery execution that aligns with key performance indicators

Work closely with Director of Operations to address positive and negative trends in overall performance of programs

Ensure staffing requirements meet demand levels (ie appropriate number of care providers to service active clients yet not so many that attrition is negatively impacted)

Staffing levels reflect trend (positive or negative) and planned/expected growth is in line with workforce planning and recruitment strategies
Quality and Risk Management

Ensure a healthy and safe environment for patients and employees.

Proactively identify risk related to clinical services, support developments of risk mitigation

Chart audits are performed regularly to ensure service delivery standards are met or exceeded

Act as clinical resource, providing guidance, coaching and mentoring as required to nurture a culture of learning

Effectively communicate best practices, ensuring adherence to guidelines as established (locally, regionally and centrally)

Provide input into developing clinical education and training needs and/or opportunities

Qualifications:
Current RPN/RN Certificate of Competence from College of Nurses and is in compliance with all Applicable Law relating to the practice of Nursing in Ontario

Nursing diploma/degree required (RN preferred)

Diploma/Degree in Health Care Administration or Business Administration an asset

Minimum of 3 years nursing/management experience in a community health organization

Thorough knowledge of Government and Private Sector Health Care Services

Demonstrated supervisory experience within a fast paced, rapidly changing business environment.

Excellent interpersonal and communication (written and verbal) skills

Driver’s license and access to a vehicle

Current First Aid and CPR-C

Criminal Record Check with Vulnerable Sector Screening

Updated immunizations

Excellent computer skills, proficient in the use of Microsoft Office Applications

Ability to work independently and also as an effective member of a team

Ability to lead by example, promote positive employee relations and employee engagement.

Exceptional customer service skills are required to effectively interact with staff, management and external customers.
Contact us today to see how you can make a difference!
Qualified candidates are encouraged to apply by submitting their resume and cover letter.
CBI is an Equal Opportunity Employer. We thank all applicants for their interest in this position; however only candidates selected for an interview will be contacted.

Fill by: Apr 15, 2016 Contact: Andrea Grieve
[email protected]