Capital Region Housing IT Technical Analyst Full Time in Edmonton, AB

Capital Region Housing

Branch Edmonton AB CA

IT Technical Analyst
Edmonton, AB

IT Technical Analyst*. IT and Technical Support (with emphasis on end-user computing):. The IT Technical Analyst will also work with internal departments to…

Job Title: IT Technical Analyst

Location: Edmonton

Term: Full time – Permanent

If you are a strong technical analyst interested in defining, developing, configuring and supporting computer infrastructure technologies, the role of IT Technical Analyst may be the right fit for the next step in your career.

Capital Region Housing is hiring an IT Technical Analyst to assist in a variety of analytical and technical assignments that provide for problem diagnosis and solutions documentation, implementation, administration, support, and maintenance of a variety of hardware, software, and network products in an information technology infrastructure environment.

Capital Region Housing is a not-for-profit organization that is the largest provider of social and affordable housing in the Edmonton area, and one of the largest in Alberta. We manage over 4,500 social (community) housing units, over 600 near market (affordable) units and administer over 3,000 rent subsidies. Capital Region Housing has also delivered the HOME Program for over 15 years, helping those with low to moderate income Albertans who wish to move into home ownership.

Reporting to the Systems Administrator, this position is key to the implementation and support of the servers, applications and network infrastructure of the corporation. The IT Technical Analyst will also work with internal departments to support end users in their IT needs.

Monthly Salary Range: $4,963 – $6,212 (Based on the AUPE Collective Agreement)

Benefits: We offer a comprehensive benefits package following a 6-month probationary period and a defined benefit pension plan (LAPP) after a 1-year waiting period.


An IT analyst must combine strong analytical skills and problem-solving abilities with project management skills. Excellent interpersonal skills are crucial to reconciling the sometimes-disparate needs of management, technical personnel and end-users. An IT Analyst must also be acutely aware of the latest technology and how best to leverage its capabilities for an organization, including:

  • Knowledge of LAN/WAN infrastructure and software environments, programs, methodologies, procedures and policies.
  • Knowledge of systems management software, remote control, patch management, software distribution, and computer operating systems.
  • Knowledge of Information Technology diagnostic tools.
  • Knowledge of network environments and concepts such as TCP/IP, DHCP, DNS, wireless and mobile computing.
  • Knowledge of server hardware, server operating systems, server tools and utilities, and server data backup and restore.
  • Knowledge of technical analysis, implementation, configuration, and upgrading of computer hardware, software, and peripherals.
  • Knowledge of personal computers and personal computer software.
  • Knowledge of capabilities of computer equipment and technology.
  • Considerable technical problem solving and analytical skills.
  • Ability to provide analytical, technical, and administrative support in planning, designing, and implementation of information technology hardware, software, and network components.
  • Ability to prepare detailed written instructions and documentation.
  • Ability to gather and analyze facts, define problems, and devise solutions.
  • Demonstrated ability to establish and maintain an effective consulting relationship with internal clients with a strong customer service orientation
  • The ability to work effectively and collaboratively in cross-functional team

Educational Requirements:

The incumbent must have 3 to 5 years of technical support and customer service experience as well as a relevant diploma or proven IT experience, with emphasis on broad exposure to all aspects of end-user computing

How to Apply:

Interested applicants must send in a resume with a cover letter explaining why they are interested in the position and why they believe they would be a strong candidate. The resume should set out relevant work experience and any volunteer experience that provides a picture of how the candidate fits with the position requirements. We thank all applicants for their interest.

Only individuals selected for interviews will be contacted. The successful applicant will be required to undergo a Police Information Check.

Send the cover letter and resume to:

Human Resources and Corporate Services

Capital Region Housing Corporation

10232 – 112 Street, Edmonton, AB T5K 1M4


Closing Date: Friday, February 17, 2017 at 4:30 pm Competition #1709

Job Type: Full-time

Required education:

  • Diploma/Certificate

Required experience:

  • IT Project Management: 1 year
  • IT and Technical Support (with emphasis on end-user computing): 3 years
  • server hardware, server operating systems and server data backup and restore knowledge and: 1 year
  • LAN/WAN infrastructure and software environments knowledge and: 1 year
  • network environments and wireless & mobile computing knowledge and: 1 year

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Edmonton, AB, CA
Posted on: 2017-02-12
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