Capilano University Divisional/Departmental Assistant 1 – Center for International Experience Temporary in North Vancouver, BC

Capilano University

Branch North Vancouver BC CA

Divisional/Departmental Assistant 1 – Center for International Experience
North Vancouver, BC

Uploading information to a web page or social media; Considerable knowledge of web posting, bulletin board, and other social media applications and the ability…

This is administrative, clerical and reception work in support of the priorities of Centre for International Experience. The incumbent in this position is primarily responsible for assisting in the day-to-day operations and for performing support tasks for the area. Duties include providing customer service to students, faculty and the general public; and providing general clerical support services to the Centre including processing international student applications; providing support for marketing, recruitment, student activities and services, agent processing and other general clerical duties necessary for the smooth operation of the department. The incumbent reports to the Manager, Centre for International Experience and supports the work of more senior staff within the department.

Key Responsibilities
Facilitates communication and arrangements between the university and potential students, current students, and faculty. Assists in the recruitment and retention of international students and the promotion of activities. This includes answering enquiries on programs, registration, and admissions requirements; referring people to other campus services; preparing basic brochure or flyer information; uploading information to a web page or social media; and coordinating mailings.

Assists with admission and registration by creating, maintaining and tracking student files in both paper and electronic database forms; arranging for student testing, assessments, interviews, and auditions; providing students with procedural information and assisting them with completing forms; communicating with Enrolment Services to investigate and resolve problems; and using the student registration system to track admissions.

Evaluates, scans, and barcodes documents as received. Processes medical insurance forms and follows up with students who have outstanding documents, payments, etc.

Assists with admission and registration by creating, maintaining and tracking student files

Arranges and attends department and committee meetings, including preparing agendas and taking minutes.

Required Knowledge, Skills & Abilities:
Thorough knowledge of the regulations, policies and procedures governing an international student office.

Thorough knowledge of Capilano University programs and program requirements.

Thorough knowledge of Microsoft software including Word and PowerPoint.

Considerable knowledge of spreadsheet, database and PDF applications.

Considerable knowledge of Banner or another automated student record system, and the ability and interest in learning new applications.

Considerable knowledge of web posting, bulletin board, and other social media applications and the ability to upgrade and learn new applications.

Considerable knowledge of University policy and procedure governing admissions, registration and financial services at Capilano University or in a similar institution.

Considerable knowledge of office practices and equipment.

Considerable knowledge of recruitment and retention needs within an international student office.

Ability to speak, understand, read and write English fluently, at a native level.

Ability to understand and follow oral and written instructions, and communicate information effectively, both orally and in writing.

Ability to provide a high level of customer service to students, parents, staff, faculty, high school counsellors, agents, and other internal and external contacts.

Ability to prioritize, multitask, apply organization skills to meet deadlines, and work with minimal supervision.

Ability to thrive in a fast-paced and entrepreneurial work environment.

Ability to act with cross-cultural sensitivity.

Ability to adapt to changing situations.

Ability to maintain attention to detail with constant interruption.

Ability to establish and maintain effective working relationships with, and provide customer service to, a diverse group of other employees, students and the general public.

Ability to maintain confidentiality.

Ability to establish and maintain administrative procedures.

Skill in keyboarding to 50 wpm.

Required Qualifications & Experience
Completion of one year (approximately 30 credits) of post-secondary education in applied business technology or business administration.

Two years of directly related administrative support experience, including experience in an educational setting with significant student contact.

Fluency in speaking, listening and writing in one of the following languages: Cantonese, Vietnamese, Turkish, Thai, Pilipino and Ukrainian.

Required Licenses, Certificates & Registration

Will hours include evenings, weekends, or non-standard work weeks?
(When applicable only applies to Staff, Admin, & Exempt positions)
On Occasion

Additional Information

Internal or External Position
This is a Staff/Admin position

Appointment Date

Appointment End Date (if temporary)
May 30, 2017

Days and Hours of Work
35 hours per week, Monday to Friday per department schedule

Bridge Period (if applicable)

Pay Group

Salary Range
$3,322 to $3,736 per month, based on 35 hours a week.

Workload Amount (Number of Sections)


Application Types Accepted
General Application

Position Number

Posting Date

Closing Date

Special Terms and Instructions
Interested applicants should submit their cover letter, resume and proof of education.

Capilano University is an equal opportunity employer; this competition is open to both male and female applicants.

Membership in MoveUp is a condition of employment.

or proceed with Standard Application Form.

Employment Type: Temporary
Location: North Vancouver, BC, CA
Posted on: 2016-09-08
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