Canterbury Foundation Receptionist – TEMPORARY FULL TIME POSITION Temporary in Edmonton, AB

KEY RESPONSIBILITIES

The position is comprised of two fundamental areas of accountability:

Reception and Administrative Support

• Adhere to all departmental and corporate policies and procedures.
• Provide a high level of administrative support.
• Ensure safe work procedures are adhered to.
• Receipt of payments for resident’s invoices.
• Maintain petty cash, prepare and forward deposits to the Business Office.
• Facilitate and manage support to Food Services (tray requisitions, meal ticket sales).
• Document all information received from any source, whether verbal or observational, in the reception log book.
• Ensure residents and visitors are greeted in a polite, prompt and courteous manner.
• Ensure all resident s, visitors, contractors sign in/out using the appropriate binder.
• Ensure Incoming telephone calls are answered and directed as required in a polite, prompt, and courteous manner.
• Ensure administrative and word processing support to Managers, employees and residents is provided as needed.
• Ensure the Executive Director’s requests for assistance in matters dealing with Board or administrative matters are met in timely fashion.
• Ensure incoming corporate mail is received, processed and distributed in an efficient and timely manner.
• Ensure tasks involving management of cash receipts are completed in an accurate and timely fashion.
• Ensure records of meal ticket sales are accurately tracked and recorded.

Safety and Security

• Monitor incoming Emergency Call Alerts and ensure they do not go into overtime. Contact HCA/RN if over 5 minutes.
• Respond to smoke/fire alarms in the Court and Manor.
• Ensure that hospital, split key and resident vacation lists are maintained and distributed to designated recipients.
• Ensure emergency call requests for assistance are addressed in a prompt manner. If not, document in the log book and make the Health Services Director aware.
• Ensure all fire alarms are handled in accordance with Canterbury Foundation emergency procedures.

QUALIFICATIONS

• Possess a High School Diploma
• Completion of Business Administration training/certificate
• Advanced PC/Computer skills with a solid understanding of MS Office (Outlook, Word, Excel, and PowerPoint).
• WHMIS training.
• First Aid training.
• 1 year receptionist and administration experience. Seniors housing/lodge or care setting experience an asset.
• Knowledge of computers and relevant software application
• Knowledge of customer service principles and practices
• Keyboard skills
• Ability to work a switchboard

SKILLS & ATTRIBUTES

• Demonstrate an awareness of accident and injury prevention; adhere to safe work practices and procedures; be responsible for maintaining self-wellness and reduced absenteeism.
• Demonstrate a commitment to customer relations and hospitality by being caring and courteous to residents, families, visitors and co-workers.
• Be able to work within a team and contribute to a positive work environment; seek opportunities for personal development; and strive for excellence.
• Demonstrate good time management, budgetary, and problem solving skills.
• Demonstrate strength in communication skills (informing/listening/writing).
• Possess good computer skills and knowledge of computer applications including intermediate word processing, use of email, and spreadsheet data entry.