Canlan Ice Sports Part Time Customer Service Representative (Must be able to work Weekends) Part Time in Etobicoke, ON

Overview

Canlan Ice Sports

Branch Etobicoke ON CA

Position:
Part Time Customer Service Representative (Must be able to work Weekends)
Location:
Etobicoke, ON

TECHNICAL SKILLS AND KNOWLEDGE:. Provides fulfillment support in the way of direct mail preparation, telemarketing and other such marketing/sales duties as…

CORE COMPETENCIES AND RESPONSIBILITIES:
APPROPRIATE BEHAVIOUR:
(Integrity) Acting honestly with integrity, being productive, co-operative, accountable, responsible, flexible and positive.

• Proven work ethic, with utmost integrity.
• Shares complete and accurate information
• Adheres to policy & regulations.
• Meets personal commitments.
• Maintains confidentiality.
• Fairly represents organizations capabilities.
• Ability to deal with large sums of money at times.

MAINTAINS PERSONAL STANDARDS:
Being concerned with personal well being, maintains standards of dress and hygiene which align to Canlan guidelines.

• Dressed professionally as detailed in dress code policy.

ATTENDANCE, PUNCTUALITY AND TIMELINESS:
Achieves expectations with regards to schedules and is sensitive to the timeliness needs of others.

• Adheres to posted schedule.

CUSTOMER FOCUSED:
Knows & understands the needs of the customer (both internal & external). Puts a high
priority on Customer Satisfaction.

• Listens and empathizes with customers.
• Clarifies customers’ needs.
• Confirms customer satisfaction.
• Takes initiative with customers to actively sell products and services.

SERVICE FOCUS:
Builds positive relationships with customers and fellow staff. Is responsive in dealing
with people. Displays a solid “service attitude”.

• Participates in keeping all areas of the facility neat, tidy and safe at all times.

TEAMWORK:
Works within and contributes to the effectiveness of the facility / department team. Respects differences, takes responsibility to help.

• Works effectively with others and independently.
• Assists in training of new employees.

COMMUNICATIONS:
Expresses ideas effectively in individual and group situations.

• Adaptable and able to communicate positively and effectively with customers, participants and staff.

MANAGES CONFLICT:

• Ability to defuse emotionally charged situations and strives to create win / win outcomes.

WORK STANDARDS:

• Provides a high level of accuracy and detail.

ADAPTABLE & FLEXIBLE:

• Must be flexible to work irregular shifts (evenings and weekends).
• Willingness to assist on an as needed basis in other departments / areas (based on ability).

UNDERSTANDS BUSINESS GOALS, PLANS & ORGANIZES:

• Ability to prioritise and multi task.

TECHNICAL SKILLS AND KNOWLEDGE:

SAFETY:
Provide Health and Safety Leadership:

• Is aware of the Facility Emergency Plan.
• Is aware of location of First Aid kit and Incident Reports.
• Reports any unsafe Health & Safety conditions.
• Is “WHMIS” and “Workplace Violence” trained.
• Is aware of the location of the Defibrillator is and how to use it.
• Is trained to level one safety standards.
• Is a main point of contact in emergency situations and as such is aware of ALL emergency contact phone numbers.

TECHNICAL / FUNCTIONAL: .

• Provides service and information for walk-in customers.
• Answer incoming calls and either direct callers to the appropriate department or respond to inquiries.
• Provides receipts to customers for ice, program, league or tournament payments.
• Provides information, accept registrations, distribute schedules and results for in-house tournaments. Provide information and accept registrations for in-house programs. Updates company database.
• Takes casual/spot rental ice bookings, prepare contracts and collect and collect fees.
• Generate and distribute daily floods sheets.
• Reports repair and maintenance requirements to Ice personnel.
• Has proficient computer skills in:
• CLASS
• WORD
• EXCEL
• As well a general use of office equipment (photo copier, fax machines, switchboard and sound systems).
• Acknowledges customers upon their entry into the office.
• Provides fulfillment support in the way of direct mail preparation, telemarketing and other such marketing/sales duties as required.

ENERGY & ENVIROMENTAL SENSITIVITY:

• Ensures consideration for best practices in energy use management and environmental impact are employed.

Requirements

• Willingness and ability to work flexible hours (evenings & weekends).
• Great communication skills.
• Thorough, organized, articulate and punctual.
• Neat in appearance and professional in attitude.
• Able to work well under pressure and pay particular attention to deadlines.
• Strong demonstrated computer skills notably “Word & Excel” coupled with a basic understanding of accounting principles and practices.
• Previous cash handling experience.
• Minimum one year office and customer service experience.
• Formal training in accounting, office procedures and customer service preferred.

Department
Administration

Type of Employment
Hourly – Regular Part Time/Casual

Progress Status
Accepting Applications