Overview

Canlan Ice Sports ASHL League Convenor Part Time in Scarborough, ON

Canlan Ice Sports

Branch Scarborough ON CA

Position:
ASHL League Convenor
Location:
Scarborough, ON

ENERGY & ENVIROMENTAL SENSITIVITY:. Ensures consideration for best practices in energy use management and environmental impact are employed….

CORE COMPETENCIES:

APPROPRIATE BEHAVIOUR:
(Integrity) Acting honestly with integrity, being productive, co-operative, accountable, responsible, flexible and positive.

  • Proven work ethic, with utmost integrity.
  • Maintains confidentiality
  • Meets personal commitments.
  • Adheres to policy & regulations.

MAINTAINS PERSONAL STANDARDS:
Being concerned with personal well being, maintains standards of dress and hygiene which align to Canlan guidelines.

  • Dressed professionally as detailed in dress code policy.

ATTENDANCE, PUNCTUALITY AND TIMELINESS:
Achieves expectations with regards to schedules and is sensitive to the timeliness needs of others.

  • Adheres to posted schedule.

CUSTOMER FOCUSED:
Knows & understands the needs of the customer (both internal & external). Puts a high
priority on Customer Satisfaction.

  • Listens and empathizes with customers.
  • Clarifies customers’ needs.
  • Confirms customer satisfaction.
  • Takes initiative with customers to actively sell products and services.

SERVICE FOCUS:
Builds positive relationships with customers and fellow staff. Is responsive in dealing with people. Displays a solid “service attitude”.

  • Participates in keeping all areas of the facility neat, tidy and safe at all times.

TEAMWORK:
Works within and contributes to the effectiveness of the facility / department team. Respects differences, takes responsibility to help.

  • Mentors junior staff members.
  • Provides assistance with the preparation and execution of seasonal Team
  • Representative meetings and annual Referee Training Clinics.
  • Actively participates in the Referee evaluation process and ensures a consistent flow of constructive feedback about on-ice officials to the League Manager and Facility Referee-in-Chief (FRIC).
  • Works effectively with others and independently.
  • Works to cross promote other departments at all times where required.
  • Has a general understanding of other departments products and offerings.

COMMUNICATIONS:
Expresses ideas effectively in individual and group situations.

  • Adaptable and able to communicate positively and effectively with customers, participants and staff.
  • Assist with the creation and communication of league (and tournament) playing schedules
  • Exceptional in-person customer communication and decision-making skills, confident and comfortable in one-to-one and group (dressing room) environments
  • Can confidently interpret, communicate, and enforce League rules as required.
  • Attends all department meetings when required.
  • Is up-to-date with current promotions and contests; can comfortably convey promotional messages to customers in one-to-one and group (dressing room) environments to increase awareness and participation.

MANAGES CONFLICT:

  • Ability to defuse emotionally charged situations and strives for win / win outcomes.
  • Ability to listen effectively to all concerns and conflicts with an open mind and customer focus.
  • Creates and maintains a positive and professional relationship with all stakeholders.

WORK STANDARDS:

  • Provides a high level of accuracy and detail.
  • Self-awareness, with a desire for constant self improvement (goal orientated).
  • Provides a high level of professionalism on and off the ice.

ADAPTABLE & FLEXIBLE:

  • Must be flexible to work irregular shifts (evenings and weekends).
  • Self motivated, passionate, empathetic and approachable.
  • Functions / fills in as “Manager on Duty” on an as required basis.
  • Willing to take on new challenges and responsibilities as required.

RESILIENCE:

  • Ability to recognize a problem or trend and taking the appropriate steps to improve the situation or problem.
  • Ability to be proactive, look back at weaknesses and move forward towards improvement.

UNDERSTANDS BUSINESS GOALS, PLANS & ORGANIZES:

  • Ability to prioritize and multi task.
  • Is aware of the AOP targets & expectations.
  • Protects the Integrity of the ASHL Brand/Product at all times by ensuring quality of delivery in the standardized format as directed by the Canlan National Office and the League Manager.

TECHNICAL SKILLS AND KNOWLEDGE:

SAFETY:
Provide Health and Safety Leadership:

  • Is aware of the Facility Emergency Plan.
  • Reports any unsafe Health & Safety conditions.
  • Is aware of location of First Aid kit and Incident Reports.
  • Is “WHMIS” and “Workplace Violence” trained.
    Is trained to level one safety standards.
  • Is aware of the location of the Defibrillator is and how to use it.

FUNCTIONAL:

  • Ensures a written account of important information is communicated to the League Manager—via the nightly Convenor Report.
  • Ensures League registration fees (for teams and individuals) are collected in accordance with established payment policies and best-practices.
  • Possesses an excellent working knowledge of current Hockey Canada (and/or USA Hockey) and applicable League rules.
  • Strong working knowledge of online statistics hardware and software (including customer features, administrative tools and processes).
  • Utilizing current booking protocols, the League Convenor is responsible for preparing the bi-weekly or monthly schedules for on-ice Officials (draft schedules to be reviewed and approved by the League Manager and Facility Referee-in-Chief).
  • Possesses a strong working knowledge of suspension guidelines and processes. Assists the League Manager with the assessment, communication and enforcement of suspensions.
  • Has proficient computer skills in: CLASS.
  • Possesses a strong knowledge of Canlan brand features and competitive advantages (including online tools and services).

ENERGY & ENVIROMENTAL SENSITIVITY:

  • Ensures consideration for best practices in energy use management and environmental impact are employed.

Requirements

  • Willingness and ability to work flexible hours (evenings & weekends).
  • Knowledge of hockey rules.
  • Team oriented with GREAT communication skills.Good understanding of tournament draws.
  • Minimum one year of experience in a hockey related field in an operations capacity.
  • Experience in customer service and marketing preferred.
  • Graduation from a university/college in the Sports/Leisure Administration field preferred.
  • Demonstrated knowledge of Microsoft Office software (particularly Excel and Word).

Department
Adult Safe Hockey League

Type of Employment
Hourly – Regular Part Time/Casual

Progress Status
Accepting Applications

or proceed with Standard Application Form.

Employment Type: Part Time
Location: Toronto, ON, CA
Posted on: 2015-08-16
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