Overview

Candlewood Suites Front desk agent (maternity replacement) Temporary in Montréal, QC

Candlewood Suites

Branch Montréal QC CA

Position:
Front desk agent (maternity replacement)
Location:
Montréal, QC

Basic computer skills to use various facilities management and reservation systems, etc. At Candlewood Suites®, our goal is to make our guests feel at home, at…

At Candlewood Suites®, our goal is to make our guests feel at home, at their best and most productive while traveling. And that’s where you come in. When you’re part of the Candlewood Suites team, you’re more than an employee.

Candlewood Suites is looking for down-to-earth and friendly people who are considerate and reliable, and always available to customers when they need us.

Job objective:

Reception is often the first point of contact and the first impression for customers. A warm, knowledgeable and helpful service reassures guests that they have made the right choice by staying with us. To provide a great guest experience, the front desk clerk will efficiently handle the arrivals and departures of guests and ensure they have everything they need for a great stay.

Tasks and responsibilities:

  • Greet customers with friendliness, speed and professionalism, recognizing IHG Rewards Club members and regular customers.
  • Check in, hand in room keys, provide information on hotel services and indicate the location of the room.
  • Answer the phone in a quick and courteous manner.
  • Answer and respond to all customer calls, messages, requests, questions or concerns.
  • Process customer departures, including disputed fees.
  • Treat all cash and credit card transactions accurately using established procedures.
  • Communicate to management any outstanding requests or issues from clients that may require additional monitoring or follow-up
  • Take steps to resolve issues or respond to customer complaints in accordance with appropriate customer recovery guidelines.
  • Can take care of individual or group bookings of guests, by phone or in person at the hotel; process cancellations, changes and updates.
  • Work as a team and communicate with other departments in accordance with hotel procedures to ensure excellence and quality of services.
  • Perform other duties as required, including room visits, concierge, special guest requests, etc.

Qualifications and requirements:

  • College or university studies in Hospitality.
  • Have two years of experience at the front desk or customer service.
  • Knowledge of the Opera system is an asset.
  • Must be able to communicate in French and English. Knowledge of other languages is an asset.

The candidate must be able to perform the following duties:

  • Frequently stand behind the counter and at the front desk.
  • Carry or lift items up to 50 pounds / 23 kilograms
  • Handling objects, products and computer equipment
  • Basic computer skills to use various facilities management and reservation systems, etc.

Others:

  • Have passion for people and service
  • Excellent communication skills are essential to interact with customers and employees
  • Be willing to work a flexible schedule, including nights, weekends and / or holidays.

Job Types: Full-time, Temporary

or proceed with Standard Application Form.

Employment Type: Temporary
Location: Montreal, QC, CA
Posted on: 2018-07-28
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