Overview

CANALTA HOTEL MARTENSVILLE Guest Service Agent Part Time in Martensville, SK

CANALTA HOTEL MARTENSVILLE

Branch Martensville SK CA

Position:
Guest Service Agent
Location:
Martensville, SK

Team Member Benefits:. Level by phone, in person and behind the scenes it is imperative that the Guest Service….

In collaboration with the General Manager, the Guest Service Agent is responsible for delivering
exceptional guest service. As the Guest Service Agent affects the guest experience at every
level by phone, in person and behind the scenes it is imperative that the Guest Service
Agent is friendly, respectful and helpful at all times.
Core Competencies:
Provide assistance and courtesy to guests
Maintain accountability for all paperwork, checklists and transactions performed during
assigned shift
Perform laundry and room cleaning activities when required
Perform minor maintenance tasks
PERFORM ALL OTHER DUTIES AS MAY BE REQUIRED BY THE GENERAL MANAGER
Team Member Benefits:
Use of Canalta managed hotel facilities (fitness room, pool and waterslide for you and
your immediate family)
Discounts at Canalta managed hotels

Skills and Abilities Work Setting
– Hotel
Business Equipment and Computer Applications
– Basic computer skills (will train)
– Internet browser
– General office equipment
– Computerized reservation system
– Computerized bookkeeping systems
– Database software
– Multi-line switchboard
– Spreadsheet software
– Word processing software
Specific Skills
– Follow emergency and safety procedures
– Provide information about services available in the community
– Provide general information about points of interest in the area
– Clerical duties (i.e. faxing, filing, photocopying)
– Keyboarding
– Customer service oriented
– Work with minimal supervision
– Arrange services required for guests with special needs
– Balance cash and complete balance sheets, cash reports and related forms
– Investigate and resolve complaints and claims
– Perform light housekeeping and cleaning
– Process wake-up calls
– Process telephone calls
– Process guests’ departures, calculate charges and receive payments
– Process group arrivals and departures
– Provide information on hotel facilities and services
– Register arriving guests and assign rooms
– Secure guests’ valuables
– Store and retrieve luggage
– Take, cancel and change room reservations
Essential Skills
– Continuous learning
– Computer use
– Job task planning and organizing
– Critical thinking
– Decision making
– Problem solving
– Working with others
– Oral communication
– Writing
– Numeracy
– Reading text
Type of Bookkeeping and Accounting
– Basic bookkeeping
– Cashiering

or proceed with Standard Application Form.

Employment Type: Part Time
Location: Martensville, SK, CA
Posted on: 2016-10-30
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