Overview

Canadian Employment Consultants Inc. IT Customer Support – Full Time Full Time in Coquitlam, BC

Canadian Employment Consultants Inc.

Branch Coquitlam BC CA

Position:
IT Customer Support – Full Time
Location:
Coquitlam, BC

IT Customer Support:. 1-3 years’ experience in a customer service function & Internet technical support; Software/Web Design Company in Coquitlam is currently…

Software/Web Design Company in Coquitlam is currently looking for an IT Customer Support

Position Overview

  • Answer telephone and email inquiries, provide support to address customer issues;
  • Learn about our dance management software and our on-going custom website design projects;
  • Provide online software training to customers;
  • Investigate, troubleshoot and resolve technical issues customers are experiencing.
  • Test all finished projects before sending to customers.
  • Documentation for the user guide of our software.
  • Other tasks that related to this position.

Qualifications
An ideal candidate is someone who:

  • is fluent in English; both written and oral;
  • 1-3 years’ experience in a customer service function & Internet technical support;
  • is friendly and pleasant to deal with clients over the phone and is passionate about customer service;
  • is flexible, takes initiative, enjoys working as part of a team, requires minimal supervision;
  • has excellent interpersonal and communication skills and is always professional;
  • is computer savvy; proficient with MS Office;
  • is able to learn software program quickly;
  • is organized and has exceptional time management skills;
  • has efficient research capabilities;
  • has excellent attention to detail and is a good problem solver

Experience

  • Customer Service experience.
  • Good writing skills for software user guide.
  • Previous software support or website design experience is an asset.

Pay
Competitive Compensation (Depending on Experience)

Required experience:

  • IT Customer Support: 2 years

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Coquitlam, BC, CA
Posted on: 2015-08-18
Posted by: