Overview

Canada Revenue Agency SP-05, Senior Individual Services Agent, Quebec Regional Call Centre (QRCC), Montreal Tax Services Office (Open to CRA employees and eligible veterans and members of the Canadian Forces) Temporary in Montréal, QC

Canada Revenue Agency

Branch Montréal QC CA

Position:
SP-05, Senior Individual Services Agent, Quebec Regional Call Centre (QRCC), Montreal Tax Services Office (Open to CRA employees and eligible veterans and members of the Canadian Forces)
Location:
Montréal, QC

The VHA allows current and honourably released former Canadian Forces (CF) members to continue serving Canadians by granting them access to employment…

Responds to a variety of enquiries or requests related to tax matters, CRA administered programs and related accounts.
Performs various calculations to determine tax or CRA administered program requirements, elections, entitlements, or administrative relief.
Accepts payment arrangements where applicable and authorized, within established parameters.
Educates taxpayers by providing information and promoting available services

For more information, please consult the following work description: SP0408 .

If you wish to obtain a copy of the work description, please send an email to the following address: [email protected] . Staffing Requirements to apply You must clearly demonstrate on your online application how you meet the essential staffing requirements to apply.

SCREENING FOR PREREQUISITES

Education – Essential requirement

A secondary school diploma or CRA-approved alternatives.

You must attach in your Candidate profile your proof of education or any relevant documents.

Experience – (Essential Requirement)

Experience associated with the exercise of the functions of a Taxpayer Services Agent (SP0465) who is answering or who answered to Tier 2 and benefits (GSTC and CCTB/CCB) calls. Languages Requirements Bilingual imperative : CBC Staffing requirements to be assessed/applied Any essential staffing requirements indicated below will be assessed/applied at a later date. Any discretionary staffing requirements indicated below may be applied/assessed at a later date.
ASSESSMENT

Qualifications/Competencies

Legislation and procedures
Pass mark : 60%
Tool type : Locally developed assessment tool
Assessment method : Written exam
Staffing requirement: Constituting an asset

Quality Service
Pass mark : 60%
Tool type : Locally developed assessment tool
Assessment method : References check
Staffing requirement: Constituting an asset

Commitment
Pass mark : 60%
Tool type : Locally developed assessment tool
Assessment method : References check
Staffing requirement: Constituting an asset

Autonomy
Pass mark : 60%
Tool type : Locally developed assessment tool
Assessment method : References check
Staffing requirement: Constituting an asset

Results from locally developed assessment tools are not portable to other staffing processes.

Additional Staffing Requirements

Essential requirements

• Reliability/Security – Reliability Status

• Performance

The required performance levels for appointments from this staffing process are:

For temporary or permanent lateral moves or appointments to a lower level

Candidates must have achieved a performance level of « Results mostly meet expectations » or « Level 2 » or higher on the most recent finalized performance report.

For acting or permanent promotions

Candidates must have achieved a performance level of « Results meet expectations » or « Level 3 » or higher on the most recent finalized performance report.

If a candidate is a member or a former member of the Canadian Forces or a member of the Canadian Forces released for medical reasons attributable to service, he must meet the expectations of his current employment.

If a candidate doesn’t have the required performance level, the candidate will not proceed further in the staffing process.

Requirements constituting an asset

• Additional education/training :

• At the time of nomination, answering to Center of Expertise calls

• At the time of nomination, answering to Tier 3 calls

• At the time of nomination, answering to International Enquiries calls

• Having delivered a full technical training at QRCC on Tier 2, COE and/or International enquiries (for COE and/or International enquiries training, the candidate will be considered having met this requirement as long as he/she has delivered a whole theme)

• Budget considerations

• Duration of appointment

• Start date

• Availability throughout the duration of a temporary appointment

• Minimize business disruption

• Employment Equity

Conditions of employment

• Overtime Required

• Personal mobility to a degree normally associated with the possession of a driver’s license

• Willingness to work on evenings and/or on weekends: this process will mostly be used to staff evenings and weekends positions during peak period

• Willingness to follow training and pass it

• Willingness to shift work or based on flex time (including weekends and designated days) General information For information on how to apply, communication during the staffing process, foreign credentials, employment equity, accommodations during assessment, security status or clearance, and our code and conflict of interest requirements refer to the general information page http://www.cra-arc.gc.ca/crrs/srch/tps-eng.html .

CRA employees are dedicated to serving in the public interest and have worked hard to earn the trust of Canadians. The Code of integrity and professional conduct and the Directive on conflict of interest, gifts and hospitality, and post-employment are important documents that outline the expected standards of conduct for CRA employees. We strongly recommend that you take the time to review these documents before you consider an employment opportunity with the CRA. Please note that a conflict of interest arises whenever an employee’s private interests and/or outside activities impair, or could be perceived to impair, their ability to make decisions with integrity, impartiality, honesty, and in the best interests of the CRA and the Government of Canada.

Before submitting an application, potential applicants should take notice of the requirements of this job opportunity to determine if they are eligible to apply.

Applicants from the general public who do not meet the eligibility requirements in order to apply on this staffing process will not be considered and will not be contacted.

Applicants can view the status of their application by logging into their Candidate profile on our Careers at the CRA site.

Partial results from this process may be used for temporary appointments or promotions, if needed.

Pool

One or more pools of candidates eligible for appointment will be established for this staffing process.

Veterans’ Hiring Act (VHA)

The VHA allows current and honourably released former Canadian Forces (CF) members to continue serving Canadians by granting them access to employment opportunities within the federal public service. In order to be considered, these current and former CF members must have at least three years of service and must not already be permanently employed in the CRA or federal public service.

In support of the VHA, the CRA has committed to allowing members and former members of the Canadian Forces access to apply on internal CRA staffing processes (open to CRA employees only) and CRA’s interdepartmental staffing processes (open to CRA and federal public service employees). As a result, internal CRA job opportunities are posted on CRA’s external Careers website for this purpose.

Members and honourably released former members of the Canadian Forces applying to this staffing process will be required to provide the details of the Member’s Personnel Record Resume (MPRR) or other official documents or pieces of identification (for example, a copy of their release letter), which are documents issued by the Department of National Defence (DND) to confirm their eligibility to apply.

If the current or former Canadian Forces member does not have a MPRR, he or she may contact Department of National Defence’s Director of Casualty Support Management (DCSM) at 1(800) 883-6094 or [email protected] for a copy of their MPRR or other official documents. For information on requesting a determination regarding status as a medically-released veteran, visit Veterans Affairs Canada .

Preferred Status

Before appointments are made from this staffing process, priority for appointment will be given to individuals with CRA preferred status. Members of the Canadian Forces released for medical reasons attributable to service will be given priority for appointment before all other individuals with CRA preferred status. Priority for appointment will be in the following order:

1. Members of the Canadian Forces released for medical reasons attributable to service with preferred status.

2. Individuals with either CRA surplus preferred status or CRA lay-off preferred status who live and/or work within the general rule of minimum distance of the position.

3. All other individuals with CRA preferred status who live and/or work within the general rule of minimum distance of the position.

Employment Equity

If Employment Equity is used as a staffing requirement to appoint from this staffing process, all candidates and all individuals with preferred status will have to meet the staffing requirements identified on this NOJO in order to be considered for appointment.

If you want information about how employment equity is used in a staffing process, please go to Procedures for Staffing (Staffing Program) .

or proceed with Standard Application Form.

Employment Type: Temporary
Location: Montreal, QC, CA
Posted on: 2016-12-06
Posted by: