OverviewCanada Goose Sr. Brand Ambassador- Experience Full Time in Calgary, AB
Branch Calgary AB CA
Sr. Brand Ambassador- Experience
Specifically Word and Excel. Monitor inventory planning and maintain proper inventory metrics such as in-stocks, turnover, and flow….
The Senior Brand Ambassador will partner with the General Manager to assist in all functions of a Canada Goose retail location. The Senior Brand Ambassador will execute the plans and strategies developed by the General Manager/Assistant General Manager to support the various store functions in relation to sales, operations, talent management, clientele development, and merchandising. They will ensure a positive work environment internally and externally while driving an experience that allows our customers to continuously conquer the outdoors. The Senior Brand Ambassador will mentor the Brand Ambassadors to ensure a high level of excellence in all areas of responsibility to maintain Canada Goose’s expectations of quality and authenticity.
- Achieve or exceed sales targets including both the top and bottom line results for the respective location
- Resolve customer issue trends by investigating problems, developing solutions, preparing reports and coaching staff on managing similar challenges in the future
- Train standard operating procedures; ensure store associates have the proper understanding of SOPs and the potential impact on the business
- Monitor inventory planning and maintain proper inventory metrics such as in-stocks, turnover, and flow
- Maintain loss prevention procedures that minimize unnecessary loss and increase security within receiving at store locations
- Ongoing review of the retail profit and loss statement to identify opportunities to improve profitability; coach associates on how to improve store and individual performance
- Motivate, coach and inspire the Brand Ambassadors to create brand loyalty and inspire a positive store environment
Coach and mentor direct reports to improve performance and develop future leaders; identify external talent for Canada Goose’s retail business Analyze and react to the needs of the business, identify top sellers, slow sellers and fulfillment of merchandising strategy Performs store opening and closing procedures in alignment with company standards Regularly review company email and other communication tools to ensure applicable messages are shared with Brand Ambassadors and to act on those messages in a timely manner Ensure highest level of customer service aligning with Canada Goose’s expectations of quality and authenticity Build a personal clientele base by acquiring new customers, maintaining existing customers, and retaining loyal clients Achieve or exceed personal sales and productivity standards Handle all POS transactions accurately; sales, refunds and exchanges Contribute to positive employee relationships through effective communication, teamwork and partnership with co-workers and leadership Demonstrate values and behaviours consistent with the Canada Goose’s culture Experience, Education and Designations: 1 to 3 years of store management experience, fashion brands may be preferred Post-Secondary degree or certificate in Business of Retail Management Experience working with affluent and luxury brands an asset Proven leadership qualities in developing and mentoring Flagship or high profile locations and brands Store profit and loss management, payroll and expense management Knowledge, Skills and Attributes: Leadership Skills – recruitment and development of talent (associate level) Strong grasp of presenting to groups and managing product knowledge (PK) sessions Solid understanding of retail math and using analytics in a business environment Operations specialist – driving performance through internal KPI’s Analytical driver with keen attention to detail Ability to stand for long periods of time and to work retail hours (standard, peak, and holiday) Strong time management and organizational skills, ability to multi-task in a fast paced environment Strong negotiation skills combined with an adaptable approach to selling Ability to establish and maintain strong interpersonal relationships Excellent communication and interpersonal skills Self-motivated, able to work independently and know when to seek guidance Advanced skills in Microsoft Office; specifically Word and Excel Ability to conduct oneself in a professional and luxury manner while on the sales floor, phone and/or whilst interacting with clients Excellent attention to detail, taking initiative, and promotes a positive working environment We truly thank all applicants for their interest in joining the Goose Team, but only those candidates considered for an initial interview will be contacted. Canada Goose Inc. is committed to delivering and improving accessibility in employment for all persons with disabilities. Accommodation is available, upon request, in the application and interview process and in the course of all other methods of selection of employees. Successful candidates for employment will be introduced to and trained in respect of all of Canada Goose Inc.’s human rights, accommodation and accessibility polices.
Employment Type: Full Time
Location: Calgary, AB, CA
Posted on: 2017-10-29