Canada Drives Salesforce Functional Analyst Full Time in Vancouver, BC

Canada Drives

Branch Vancouver BC CA

Salesforce Functional Analyst
Vancouver, BC

Over 25% of all non-prime automotive deals financed in Canada originate through Canada Drives. Designing and documenting technical solutions, functional…

About us

Canada Drives is a young, dynamic, and fast growing company. We work with dealerships and finance partners across Canada to ensure that every customer, regardless their credit history, has access to the auto financing they need.

We have been recognized as the fastest growing company in Canada by PROFIT 500 and the winner of Entrepreneur of the Year in 2016 by the Ernst & Young Pacific Division fintech category award. We are also known to be among the largest advertisers on Facebook and the leading provider of consumer auto-financing in Canada. Over 25% of all non-prime automotive deals financed in Canada originate through Canada Drives.

The Opportunity – Functional Analyst

We are pioneering something new and remarkable. We are revolutionizing the way we operate through the Salesforce platform and are building a unique and highly professional team to design and develop our future state capabilities. We will be adopting most of the Salesforce products such as Sales, Service, and Marketing Cloud, Communities, Wave Analytics, and more, and anticipating a high degree of automation and integration with many cutting-edge technologies in this industry.

You will work with the very best and brightest Salesforce practitioners and leverage our strong relationship with Salesforce and our Premier+ account benefits, as well as our close partnership with the most renowned Salesforce Consulting and Implementation companies. They will share their knowledge and expertise as you develop new skills and learn our business in a collaborative and fun environment.

The Functional Analyst will work alongside the Salesforce Product Owner, Project Manager, and Business Leaders to frame business problems, analyze different alternatives and propose functional solutions in the Salesforce platform. This right candidate will seek for opportunities to automate and optimize processes and functionalities by refining requirements and designing process flows, creating use cases and use stories, and finally, designing technical solutions and mock-ups before configuring or developing the final solutions.

If you have the vision and foresight to take your career to the next level and be part of a winning team we invite you to apply!

What you’ll be doing:
Leading meetings to elicit, identify and prioritize business requirements from stakeholders
Mapping business processes and identifying opportunities for automation and optimization
Refining requirements documentation and detailing use cases
Acting as a liaison between business and technical teams translate functional requirements into technical solutions
Designing and documenting technical solutions, functional specifications and requirements in Jira
Supporting the Product Owner and Project Manager in planning new functionalities and enhancements
Performing advanced Salesforce platform administration (exploring declarative options creating new objects, configuring new functionalities, workflows and validation rules)
Preparing mock-ups and presenting Demos for Stakeholders
Mastering Salesforce platform, especially Sales and Service Cloud solutions
Defining data standards and principles in Salesforce and supporting the functional mapping for data integration and datasets
Advocating for the best practices, usage of standard functionalities rather than custom code and encouraging high user adoption in Salesforce
Contributing with the overall testing and troubleshooting of new functionalities, and facilitating user acceptance testing
Helping with user training preparation and execution when required

What You Should Already Have:
Passion for process automation and efficiency

Bachelor’s degree in Information System, Computer Science or Engineering.

4+ years of experience as a Business Analyst, Functional Analyst or Consultant

3+ years of Salesforce experience as Administrator or Consultant

Salesforce Certified Administrator and/or Salesforce Certified Sales/Service Consultant

Experience managing requirements and stakeholder’s expectations

Experience working with dynamic Sales, Customer Services or Marketing teams

Understanding of Call Center processes and technology is preferred.

Familiar with Agile concept and methodologies

Basic knowledge of data integration methods and solutions

Strong analytical abilities as well as diagnostic and problem-solving skills.

Ability to work independently and in a team environment.

Must be able to work on multiple projects simultaneously, adapt to rapid changes in scope and agenda to meet changing business needs.

Experience with sales processes, lead capture, and order flow.

Must have strong communication and presentation skills

A positive attitude and willingness for continuous learning of new technologies

What We Will Give You:
Competitive salary dependent on experience

Company paid Salesforce Certification fees

Comprehensive health, dental and vision coverage

Company paid monthly MSP premiums

Company paid monthly transit pass (even if you live in the burbs!)

Free breakfast & lunch provided on site daily

A fulfilling, challenging adventure of a workplace located in the heart of beautiful downtown Vancouver! (We’re located by the Burrard sky-train station!)

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Vancouver, BC, CA
Posted on: 2017-04-02
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