Overview

Campus Living Centres Residence Services Representative Contract in Niagara-on-the-Lake, ON

Campus Living Centres

Branch Niagara-on-the-Lake ON CA

Position:
Residence Services Representative
Location:
Niagara-on-the-Lake, ON

Must possess superior customer service skills. Demonstrate a high degree of customer service. The Residence Services Representative is responsible for…

  • This seasonal contract position (with full-time hours) is based out of Niagara College Residence – Niagara-on-the-Lake Campus.

Position Summary and Job Magnitude
The Residence Services Representative is responsible for maintaining student and guest satisfaction at all times. They must be able to listen and understand the needs of guests and students and deliver the appropriate level of service to meet their satisfaction. The Residence Services Representative will work out of the front desk of the residence and have a high level of interaction with students and guests.

Essential Functions and Basic Duties

  • Demonstrate a high degree of customer service
  • Be able to use Campus Living Centres computer software
  • Be able to handle cash, and other forms of payments
  • Make key cards and know how to access and use building keys appropriately and responsibly
  • Maintain video surveillance and ensure that cameras are recording at all times
  • Produce assigned front office reports and tasks
  • Communicate pertinent information between staff
  • Know how to handle phone calls with patience and decorum
  • Respect student and guest privacy
  • Knowledge of emergency procedures
  • Knowledge of Residence Life procedures
  • Know who to contact for various situations
  • Ensure the room status is updated from the housekeeping department
  • Handle in a professional manner; reservations, check-ins, Check-outs, and account settlement
  • Maintain the appearance of the desk, lobby and office area at all times
  • Understanding of building departments, including maintenance and housekeeping
  • Any other duties as assigned

Health & Safety

  • Works in compliance with the provisions of the OHSA, regulations and internal policies and procedures and reports any contraventions to their supervisor
  • Uses or wears the equipment, protective devices or clothing that Campus Living Centres requires
  • Reports to the appropriate supervisor(s) any hazards, missing or defective equipment or protective device which could endanger any person
  • Does not engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct
  • Reports any risks or potential risks of violence or harassment encountered in the workplace immediately to supervisor
  • Knows, understands and implements safe work practices and procedures and employs established rules and procedures for handling materials, equipment and processes (eg. Reporting unlabelled containers, using proper lifting techniques, etc.)
  • Requests that worn out or defective equipment be replaced, when appropriate
  • Uses equipment and materials only in the manner intended
  • Reports any injuries, incidents and unusual conditions immediately to supervisor
  • Inspects the work area and equipment daily and reports any hazards immediately to supervisor
  • Attends all required health and safety training programs (e.g. WHMIS, orientation), and applies knowledge to daily operating procedures at Campus Living Centres

Performance Measurements
Performance will be primarily measured on the following factors:

  • Initiative
  • Inter-Personal Skills
  • Customer Service
  • Reliability
  • Skill & Knowledge
  • Quality of Desired Results
  • Adaptability & Flexibility
  • Organizing & Planning
  • Overall Performance

Equal Opportunity Employer
It is Campus Living Centres policy to promote equal employment opportunity for all applicants and employees.
Campus Living Centres does not unlawfully discriminate on the basis of race, colour, religion, sex, national origin,
ancestry, age, physical disability, mental disability, medical condition, marital status or sexual orientation.
Campus Living Centres prohibits the harassment of any individual on any of the grounds listed above. This applies to all areas of employment including recruitment, hiring, training and promotion.

Not only is Campus Living Centres committed to workplace diversity, Campus Living Centres provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodation, please contact Human Resources at [email protected]

Requirements:
Education:
Recognized College Diploma or University Degree

Skills/Abilities:
Must possess superior verbal communication skills
Must possess superior customer service skills
Must possess superior positive attitude
Must be able to handle multiple projects at once

Experience Required:
Minimum of 1 year industry experience or equivalent management experience

Benefits:
Base pay and other compensation are dependent on location, level, function, and a number of other factors. Annual performance reviews give employees the opportunity to earn increases in their base pay, and in some cases, annual bonuses. Some functions, such as sales, have a component of their pay based on commission.
Our benefit program provides our employees with a comprehensive plan designed to give you and your family peace of mind. You should not have to worry about things like your health, and we will do whatever we can to help. Some of the benefits offered include:

  • Comprehensive Drug and Medical Coverage
  • Dental Insurance Coverage
  • Vision Care Plan
  • Company-Sponsored Retirement Plans (RPP)
  • Life Insurance
  • Disability Insurance
  • Education Assistance Program
  • Comprehensive Campus Living Centres Training

or proceed with Standard Application Form.

Employment Type: Freelance
Location: Niagara-on-the-Lake, ON, CA
Posted on: 2018-04-04
Posted by: