OverviewCakemail Product Expert Full Time in Quebec City, QC
Branch Quebec City QC CA
Quebec City, QC
You know internet, social media and/or small business. You have a blog or you’re active on social media. You’re the ultimate reference when our user community…
You’re the ultimate reference when our user community has questions or needs help. Come be our next product expert!
The candidate we’re looking for
- You are known as the go-to person when people are looking for expert technical support
- You pride yourself on your ability to find solutions for any problem and have a burning desire to help others
- You know internet, social media and/or small business
- You offer exceptional customer service, empathizing with people and making them feel important
- You have fantastic English written and verbal communication skills
- You challenge the status quo and come up with innovative ideas.
What you’ll do
- Act as the main contact for customers across multiple channels (email, chat, phone)
- Perform functional tests.
- Make customers lives easier with your product know-how
- Juggle multiple customer issues with a genuine sense of urgency
- Write help documents for our most frequently asked question
Bonus points if:
- You have a good knowledge of HTML/CSS
- Fantastic written and verbal communication skills in French
- You are multilingual (Spanish, German, etc …).
- You have experience with email marketing
- You have a blog or you’re active on social media
- You like cupcakes
This is a dynamic, exciting environment, with lots of challenges and moving priorities. If you feel you are the person we’re looking and are ready for the challenge, let’s talk.
We will not respond to unsolicited recruiters.
Employment Type: Full Time
Location: Québec City, QC, CA
Posted on: 2017-01-23