Overview

Buckley Search Inc. Air Imports-Team Leader- Freight Forwarding Full Time in Montréal, QC

Buckley Search Inc.

Branch Montréal QC CA

Position:
Air Imports-Team Leader- Freight Forwarding
Location:
Montréal, QC

KEYWORDS- Air Imports, Team Leader, Freight Forwarding, Logistics, Pricing, Inside Sales, Sales Representative,Heavy Lift, Projects, Domestic Trucking, Account…

Team Leader Air Imports- Freight Forwarding – Montreal, QC

Our client is a leading freight forwarding firm with a strong international presence.

They are seeking a proactive, organized Team Leader in Air Imports to lead, motivate, train

their team members on customer performance issues, determine needs and recommend and implement creative

solutions.

If you have several years of team leadership experience in freight forwarding,

and have a problem-solver approach to keeping customers happy, our client wants to meet you.

Key Duties Overview:

  • Manages and drives performance of a team of Import Operations Agents
  • Processes, handles, distributes all required documents in the receiving area
  • Ensures customer requirements are met and takes corrective actions in case of deviations from customer requirements
  • Ensures documents are completed and updated in a timely and efficient manner and according to regulations and internal procedures
  • Acts as subject matter expert for AFR/OFR Operations questions
  • Interacts with Customer Service, Product, and overseas offices, if required

Qualifications:

  • Extensive knowledge of AFR/OFR Import Operations
  • Fit for people management role (communication, motivation and interpersonal skills)
  • Demonstrates strong communication capabilities
  • Easily capable of making well informed decisions

Job Description:

  • Organizes, splits and plans day-to-day work of Import Operations Agents
  • Supervises Transactional Operations in the receiving area (delivery arrangement, planning and follow-up of shipment in the receiving area)
  • Arranges delivery
  • Ensures handling of required Import documents according to regulations and internal procedures
  • Follows-up shipment status in the Import area, identifies incidents and ensures resolution of incidents
  • Supports Customer Service in the incident and exception management resolution
  • Creates, builds and maintains excellent relationships with key suppliers
  • Continuously monitors supplier performance and develops improvement plan when required
  • Identifies training needs and opportunities to develop a highly skilled functional department
  • Creates, builds and maintains relationships with other internal functions (e.g. Capacity Management, OCC, Sales, Customer Service) and acts as subject matter expert for ad hoc operational questions with regards to accounts which are being serviced
  • Ensures that proper implementation of customer has been conducted before Operations is starting regular business service
  • Interacts with Customer Service, Product, and overseas offices, if required
  • Escalates issues if required

Qualifications:

  • Proven track record in a Freight Forwarding Supervisory role, with excellent customer interaction skills
  • Extensive knowledge of Freight Forwarding processes and systems
  • Process-Driven
  • Ability to take ownership and guide an operations team
  • Ability to lead and coach effectively
  • Ability to identify and meet customer needs in a pleasant and friendly manner
  • Excellent communication, motivation and interpersonal skills
  • Self-directed working style – Leads by example
  • Excellent Bilingual telephone and E-mail skills required English, French
  • Commercial attitude

Compensation: According to industry qualifications

KEYWORDS- Air Imports, Team Leader, Freight Forwarding, Logistics, Pricing, Inside Sales, Sales Representative,Heavy Lift, Projects, Domestic Trucking, Account Manager, Business Development Manager, Account Executive, Montreal, Dorval, Air Freight, Ocean Freight, Import, Export Logistics, Logistics, Supply Chain,

Buckley Search Inc.Serving Freight, Customs and Logistics, Canada and USA for 26 years.Tel: (416) 865-0695 Toll-free, North America: 1 (866) 996-9984

Job Type: Full-time

Required experience:

  • Air Imports- Team leader: 1 year

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Montreal, QC, CA
Posted on: 2017-01-25
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