Brookfield Global Integrated Solutions Tenant Services Coordinator Full Time in Gatineau, QC

Brookfield Global Integrated Solutions

Branch Gatineau QC CA

Tenant Services Coordinator
Gatineau, QC

General knowledge of commercial building systems and/or construction. The incumbent is responsible for assembling the scope and specifications, tendering,…

The Tenant Services Coordinator supports Brookfield Global Integrated Solutions clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services and office services. This position is also responsible for coordinating the resolution of tenant issues related to the delivery of tenant service projects. The incumbent is responsible for assembling the scope and specifications, tendering, financial administration and monitoring contractor performance for tenant service and base building projects.


  • Receive, process and validate service requests received by telephone, e-mail, and personal visits and maintain service call / work order tracking as required
  • Co-ordinate Brookfield Global Integrated Solutions and subcontracted forces to deliver required tenant services within the scope of the position
  • Provide assistance and support to Facility Managers with respect to the delivery of small-scale tenant service projects by determining skills required, assisting with selection of contractors, monitoring performance, budget, quality control, and assigning work
  • Review contract work, report any discrepancies to Facility Manager and request Purchase Orders
  • Proper interpretation of client work processes, workplace culture and policies is essential for effective Tenant Services delivery
  • Other duties as assigned


MINIMUM EDUCATION: High school completion plus a specialized technical or business course

JOB-RELATED EXPERIENCE: More than one year up to three years

Knowledge & Skills

  • Superior client management/customer service skills
  • Effective Interpersonal skills, with an emphasis on communication (verbal/written)
  • Knowledge of project delivery and tendering processes
  • General knowledge of commercial building systems and/or construction
  • Strong organisational, coordination and documentation skills with the ability to multi-task
  • Ability to work independently
  • Ability to interpret contracts, as required
  • Proficiency with CAD will be considered an asset
  • Specific experience and skill related to the assignment – facility management, churn, facility infrastructures, client industry sector, government sector, etc.
  • Proficient with MS Office and email software

Licenses and/or Professional Accreditation

  • Valid driver’s license (as required)

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Gatineau, QC, CA
Posted on: 2015-09-24
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