British Columbia Safety Authority Client Services Representative Part Time in New Westminster, BC

British Columbia Safety Authority

Branch New Westminster BC CA

Client Services Representative
New Westminster, BC

Staff within government agencies, utilities, municipalities; Provides additional administrative support to department staff such as administration of office…

Receive, review, and process applications for customer services in order to ensure that services are administered in accordance with required standards. This includes issuing permits for installation of equipment, scheduling of inspection requests, and payment processing. Administer licensing and certification programs by assessing and verifying credentials, scheduling and invigilating examinations for trades-persons, and updating data to computer based systems. Provides advice on license and certification requirements such as bonding, annual licensing fees, and Field Safety Representative (FSR) responsibilities. Supports computer-based permitting system by informing and advising homeowners, trades persons, and contractors wishing to apply for permits or make inspection requests, either in person, by phone, or on-line. This includes basic troubleshooting and coaching users, both internal and external to the BCSA, and advising on remedies to ensure system effectiveness. Provides service-oriented information to contractors; homeowners; staff within government agencies, utilities, municipalities; and the general public on legislation, regulations, policies and procedures related to programs for multiple technologies. This can include standard advice on appropriate steps to deal with an immediate hazard or emergency in response to public inquiries. Provides additional administrative support to department staff such as administration of office supplies, mail processing, preparation of basic correspondence, filing, processing of accounts payable, accounts receivable, etc. (Channel 1) Provides off-contact support (e.g. administrative and transaction processing) for Contact Centre (Channel 2) Provides transaction, administration, and documentation processing specific to Certification, Licensing, Design Registration, and Operating Permits. (Channel 3) Requirements: Completion of Grade 12 required, with some post-secondary education preferred. Customer service experience required, with contact centre background preferred. Experience handling financial transactions in a customer service or contact centre environment. Basic knowledge of Safety Standards Act and associated policies and regulations an asset. Ability to work under general or remote supervision in a multi-tasking environment. Ability to work independently, under pressure, and prioritize using good judgement. Ability to deal with emotional and demanding clients in person and over the telephone. Adherence to organizational policies and procedures. Accuracy and consistency in processing documentation and data. Ability to process data input from outside sources, review for errors, research problem resolutions, and correct. Ability to learn internal computer applications and enter and retrieve data accurately in a variety of information systems and data bases. Ability to run and analyse reports. Able to compose a variety of correspondence such as emails, letters, and documents. Experience using Microsoft Office applications such as Word, Excel, and Outlook. Flexibility and availability to work varied shifts defined by operational needs (Monday to Friday daytime hours). Excellent communication skills, both verbally and in writing, in a service quality environment. Second language an asset. Aptitude in arithmetic calculation. *Please note: As the system is in development, competitions will remain visible past the application deadline. Only applications sent prior to the deadline will be considered. Likewise, please note that only short listed candidates will be contacted.

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Employment Type: Part Time
Location: New Westminster, BC, CA
Posted on: 2015-09-24
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