Overview

Brink’s Canada Call Centre Operator Full Time in Mississauga, ON

Brink’s Canada

Branch Mississauga ON CA

Position:
Call Centre Operator
Location:
Mississauga, ON

Validate facilities and data security. Review alarm activities generated by our facilities roof top protection systems….

Job Summary

We are currently seeking two part-time Bilingual (French/English) National Command Center Operators and one full-time Bilingual (French/English) National Command Center Operator at our Head Office in Mississauga, Ontario. We seek a motivated, results oriented team player with a strong desire to succeed. Reporting to the Regional Security Director, this position will support and execute all security and monitoring tasks related to the Brink’s North American fleet and facilities and operational infrastructure.

This is a 24/7 operation. All part-time employees are required to provide a minimum availability of 25 hours per week, one shift of which includes a Saturday or Sunday.

You will have the opportunity to:

  • Monitor, track and respond to alarm signals initiated by Brink’s facilities, vehicles and or employees
  • Demonstrate a strong technical expertise by executing the necessary protocols and provide emergency response to call inquiries
  • Validate facilities and data security
  • Provide a high degree of customer focus to both internal and external customers
  • Communicate with external emergency services officers and 911 call centers across the country
  • Communicate with internal Brink’s Management and Corporate Security staff
  • Generate and/or write reports on demand
  • Review alarm activities generated by our facilities roof top protection systems
  • Assist with geo-fence requests on specific fleet, as required
  • Coordinate activating modes on our fleet subject for strict compliance with protocol
  • Provide access, validation and monitoring to respective Brink’s facilities via remote access
  • Other duties as assigned

Qualifications

  • Must be fully bilingual in English and French, both written and verbal
  • Willingness to work variable hours, in a fast paced 24hr/365 day operation (open scheduling availability)
  • Ability to type 40 words per minute while speaking
  • Familiarity with emergency response, alarm or 911 call center operations
  • Able to remain calm under emergency situations is critical while following escalation protocols
  • Proficiency with Microsoft Word and Excel
  • Able to learn and operate multiple pieces of software simultaneously
  • Previous experiencing compiling and producing reports is preferred
  • Experience with GPS, Access level systems and/or video surveillance is an asset
  • Experience in logistics or armoured car operations is preferred

Job Types: Full-time, Part-time

Salary: $21.13 to $24.03 /hour

Job Location:

  • Mississauga, ON

Required experience:

  • Call Centre: 1 year

Required language:

  • French

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Mississauga, ON, CA
Posted on: 2018-01-11
Posted by: