OverviewBMO Financial Group Commercial Service Officer Full Time in St. John’s, NL
BMO Financial Group
Branch St. John’s NL CA
Commercial Service Officer
St. John’s, NL
In addition, the CSO prepares and executes lending (non-security) and investment product documentation as required to meet the customer’s needs, ensuring…
The Commercial Service Officer (CSO) supports effective delivery of Relationship Management the BMO Way. This role is accountable for supporting an assigned team of Commercial Account Managers (CAMs) in the preparation, execution and fulfillment of everyday banking products/solutions, including simple cash management products in accordance with national service and support standards. In addition, the CSO prepares and executes lending (non-security) and investment product documentation as required to meet the customer’s needs, ensuring compliance with all legal, regulatory and operational effectiveness requirements. As a Deal Team member, the CSO role provides exceptional customer service to all commercial customers using Brilliant at the Basics for Business. To ensure we consistently exceed customer expectation the CSO will identify, record and advise the CAM of any potential risk and customer service issues, and recommend workflow and administrative process alternatives to the customer, CAM and/or the Manager, Commercial Services to improve efficiencies and the customer experience.
Knowledge and Skills
•Customer Communication Skills (Working)
•Information Management (Working)
•Operational Effectiveness (Working)
•Sales & Service (Working)
•Business Acumen (Basic)
•Simple Cash Management, Deposits Product Knowledge and Fulfillment (Working)
•Commercial Lending Product Knowledge (Basic)
•Conflict Management & Resolution (Working)
•Environmental Understanding (Working)
•Problem Solving (Working)
Level of education and years of experience:
•Minimum High School Diploma
•1-3 Years Financial Experience
At our company, we have been helping our customers and communities for over
195 years. Working with us means being part of a team of talented and passionate individuals with a shared focus on working together to deliver great customer experiences. We stand behind your success with the support you need to turn your potential into performance.
To find out more visit our website at www.bmo.com/careers.
BMO Financial Group is committed to an inclusive, equitable and accessible workplace. By embracing diversity, we gain strength through our people and our perspectives.
Job Commercial Banking
Primary Location Canada-Newfoundland (NL)-St John’s
Organisation P&C Canada Divisions-X000020
Job Posting 11/17/14
Unposting Date 11/27/14
Employment Type: Full Time
Location: St. John's, NL, CA
Posted on: 2014-11-19