Overview

Big White Ski Resort Ltd IT Support Technician – Full Time Year Round Full Time in Kelowna, BC

Big White Ski Resort Ltd

Branch Kelowna BC CA

Position:
IT Support Technician – Full Time Year Round
Location:
Kelowna, BC

Maintain and update inventory in asset management system when required. Incident management (log calls in the ticketing system, documenting support issues,…

Operate independently in a small team to support the technical operations of the Big White IT network. Work closely with different departments to provide desktop and end-user support via phone, email and the internal helpdesk portal. You will need to think on your feet and use your broad technical knowledge to remotely identify, troubleshoot, and resolve user issues based on priority.

Duties and Responsibilities:

  • Troubleshoot and provide technical support to staff on a variety of devices including workstations, laptops, smart phones, and other peripherals
  • Incident management (log calls in the ticketing system, documenting support issues, escalate issues as required)
  • Organize and prioritize issues
  • Maintain and update inventory in asset management system when required
  • Installing, investigating, diagnosing and solving computer software and hardware faults
  • Troubleshoot RFID access gates at the ski lifts as necessary

Position Requirements/Skills:

  • Must be eligible to work in Canada
  • Server and Desktop administration
  • Experience providing support for Windows 7 and above
  • Experience providing support for Microsoft Office suites
  • Good understanding of Networking (LAN, VLAN, TCP/IP etc…)
  • Virtualization technologies such as VMware/Hyper-V
  • Strong attention to detail
  • Strong communication skills – Written and verbal
  • Proven ability to work autonomously

Position Desirables:

  • Cisco VoIP experience
  • RFID experience

Physical Demands:

  • Heavy lifting
  • Walking/Skiing/Snowboarding

Location: Big White Ski Resort
To apply, please send cover letter & resume to Cailen Pratt – [email protected]

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Kelowna, BC, CA
Posted on: 2018-07-27
Posted by: