Berlitz Canada Instructional Supervisor Part Time in Laval, QC

Berlitz Canada

Branch Laval QC CA

Instructional Supervisor
Laval, QC

The first and last word in language training for more than a century, the name Berlitz® has become synonymous with excellence in learning. In fact, millions

The first and last word in language training for more than a century, the name Berlitz® has become synonymous with excellence in learning. In fact, millions of alumni from all walks of life have experienced new cultures more fully, thanks to Berlitz. For over 40 years, Berlitz Canada (www.berlitz.ca) has been providing the highest quality language training to the Canadian market. At Berlitz we are committed to fully understanding the language goals our learners wish to achieve and strive to cultivate long-term relationships with each of them.

Currently, we are recruiting a part-time Instructional Supervisor for the Laval region. This exciting new opportunity is ideal for an entrepreneurial and independent thinker. As this is a new venture for Berlitz, the work location is initially home based with a minimum of 10 hours per week. As the business expands, the hours for this role will increase and the role will move to a local office environment. Reporting to our Mississauga, Ontario, head office, the Instructional Supervisor is firmly committed to providing the highest quality service to both external and internal customers and is responsible for the quality delivery of instruction. In addition to training and working with our instructions, this role will also involve teaching and administrative functions.

Key Responsibilities:
Learning Cycle:

  • Work with instruction team to ensure delivery and adherence to the Berlitz Learning Cycle
  • Manage initial placement process, ensuring clients are placed at the right level and Pedagogical Orientation sessions are completed during client’s first session, level checks are completed and procedures are followed
  • Provide language lessons to clients in order to maintain regular contact with customers and to support instructors in their teaching and counseling duties


  • Together with Head Office, manage recruitment process and recruit for instructors
  • Arrange for group information sessions and interviews
  • Ensure all hiring paperwork and requirements are completed

Performance Management:

  • Set up instructor pre-training activities and online training sessions
  • Deliver new and/or training sessions either face to face or online, and “Special Programs” as required and requested by clients
  • Conduct lesson observations of instructors to monitor the quality of instruction and service delivery. Provide feedback to discuss lesson observation results.


  • Address client inquiries, concerns, and provide information about Berlitz product offerings
  • Opportunity to grow the business by providing sales support via telephone inquiries, scheduling of appointments and related follow up activities
  • Scheduling of instructors, group coordination and communication of schedule
  • Other job related administrative tasks as required

Qualifications/Related Experience

  • Excellent verbal and written skills. Must be fully fluent in both French and English
  • University degree (Canadian equivalency) in a related field.
  • Experience as a pedagogical advisor, supervising 2 or more teachers.
  • Experience in the administration of Language training programs
  • Superior customer service and telephone etiquette, sales manner considered an asset
  • Strong relationship building, motivation, and interpersonal skills in dealing with clients and instructors
  • Proficiency in Internet and Microsoft applications (Word, Excel, PowerPoint and Outlook)

Thank you in advance for your interest. Berlitz hires on the basis of merit and is committed to employment equity. We encourage all qualified persons to apply.

Job Type: Part-time

Salary: $18.00 /hour

Job Location:

  • Laval, QC

Required education:

  • Bachelor’s

Required experience:

  • Administration of training programs: 1 year

Required language:

  • English and French (Bilingual)

or proceed with Standard Application Form.

Employment Type: Part Time
Location: Laval, QC, CA
Posted on: 2016-09-20
Posted by: