Bentall Kennedy Guest Services Representative – Full Time Full Time in Etobicoke, ON

Bentall Kennedy

Branch Etobicoke ON CA

Guest Services Representative – Full Time
Etobicoke, ON

Being fully aware of all tenant merchandise, sales, general product knowledge, incoming and outgoing retailers;…

Bentall Kennedy is one of North America’s largest real estate investment advisors with over $38 billion in assets under management. We are also Canada’s largest property manager, providing comprehensive real estate services to our clients. Bentall Kennedy serves the interests of more than 550 clients across 135 million square feet of office, retail, industrial, and residential properties throughout North America. As a leader in Responsible Property Investing, we are committed to best-in-class environmental, social and governance practices in developing, leasing and managing commercial real estate.

The Guest Services Representative will report directly to the Marketing Director and be responsible for the following:


  • Provide ‘First Class’ customer service effectively communicating with all customers, tenants, managers, co-workers and trades;
  • Serving as brand “ambassador”, enthusiastically promoting the Centre, its stores, programs and services;
  • Maintaining a thorough knowledge of the Centre’s services; stores, store location and store merchandise; special events and promotional activities; etc.;
  • Liaison with Marketing Director on a daily basis;
  • Training of Guest Services staff;
  • Administration and sale of Cloverdale Mall Gift Cards. Responsible for promoting Gift Card sales throughout the year. Reconciling Gift Card and sundry accounts. Carrying out the day-to-day tasks relative to Cloverdale Mall’s gift card program including handling cash, credit and Interact payment; reconciling receipts, bank deposits; etc.;
  • Professionally administer Guest Services programs such as kiddie cart and wheelchair/walker rentals and other related programs essential to the successful operation of the Guest Services Department;
  • Assistance with the promotion and execution of Marketing related promotions and events, including the Cloverdale Heartwalkers registration/renewals and events;
  • Responsible for all incoming calls to Cloverdale Mall. Directing all inquiries and requests to the proper department;
  • Handling emergency response calls promptly and efficiently – security & maintenance contacts;
  • Being fully aware of all tenant merchandise, sales, general product knowledge, incoming and outgoing retailers;
  • Update and maintain ‘back office’ of the Cloverdale Mall website (i.e. hours of operation, events, store promotions, job opportunities etc.);
  • Recording and balancing daily and monthly Guest Services statistics;
  • Inventory of Guest Services supplies;
  • Coordinate community kiosk bookings in liaison with the Reception/Administrative Assistant;
  • Perform any general duties requested, from time to time, by management and other departments.


  • Embrace and proactively support Bentall Kennedy’s culture of environmental responsibility and social responsibility.


  • High school diploma supplemented with post-secondary courses
  • 3+ years related experience in customer service / retail industry
  • Relationship Skills – Ability to communicate effectively, both oral and written; ability to develop and sustain cooperative working relationships
  • Organizational/Multi-Task Skills - Ability to allocate one’s time effectively, work under pressure and manage tight deadlines; ability to handle multiple demands and competing priorities, adapt to new ideas and constant changes
  • Computer Skills – Advanced knowledge of Word and Excel and Outlook; fluent in social media platforms i.e. Facebook and Instagram
  • Accounting – Basic accounting skills an asset

If you’re interested in applying for this position, please visit the “Careers” page on our website at www.BentallKennedy.com

Upon request, accommodation at any time throughout the hiring process is available through Bentall Kennedy’s Human Resources department for applicants with disabilities.

Job Type: Full-time

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Employment Type: Full Time
Location: Toronto, ON, CA
Posted on: 2015-09-23
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