Bellstar Hotels & Resorts Guest Services Agent – Grand Rockies Resort (Canmore) Part Time in Canmore, AB

Bellstar Hotels & Resorts

Branch Canmore AB CA

Guest Services Agent – Grand Rockies Resort (Canmore)
Canmore, AB

Service is provided to guests, owners and other team members at all times, by. All reservations requests to maximize revenue and contribute to resort….

This position contributes to Bellstar’s success by ensuring exceptional service is provided to guests, owners and other team members at all times, by actively meeting and exceeding sales goals and targets, and by maintaining standard operating policies and procedures for resort operations. Detailed Job Description
Key Accountabilities

  • Deliver exceptional service to guests, owners and other team members at all times
  • Meet and exceed sales goals and targets through proactive selling and relationship building
  • Make and process guest and owner reservations accurately
  • Utilize yield management techniques in all reservations requests to maximize revenue and contribute to resort profitability
  • Follows and maintains standard operating procedures for all resort operations
  • Work in cooperation with all departments and team members to ensure a streamlined resort experience for all guests
  • Provide accurate and compelling tourist and destination information to guests and owners
  • Anticipate guest needs and respond to them proactively
  • Report notable guest challenges or situations to senior management in a timely fashion
  • Anticipate challenges and opportunities and suggest solutions for them
  • Welcome, check in and orient all guests and owners upon arrival
  • Inform and orient guests to the resort’s facilities, amenities, activities and events upon arrival
  • Check out, collect payment and thank all guests and owners upon departure
  • Respond proactively to a wide range of guest requests and needs while they are enjoying their resort stay
  • Responds to concerns (and compliments) from guests in a professional, service-driven fashion
  • Other duties and projects as assigned when required

Skills & Abilities

  • Service-oriented with a positive, cooperative, team player attitude
  • Sales skills
  • Proactive, solutions oriented individual
  • Individual who takes responsibility for results
  • Skilled and sensitive listener who understands customer needs
  • Strong and professional communicator
  • Qualifications and Requirements
  • A bility to speak, write and read English is required, multilingual ability is an asset
  • Experience in using windows-based software programs, Microsoft Office software including Word, Excel and Outlook
  • Knowledge of property management systems or reservations systems is an asset (i.e. RoomMaster )
  • Front office experience, call centre experience or tourism/hospitality experience is an asset
  • Knowledge of local area and destination is an asset

  • Work Conditions and Physical Requirements
  • Fast paced environment – must be able to work under pressure and be able to multitask
  • Required standing for long periods of time

or proceed with Standard Application Form.

Employment Type: Part Time
Location: Canmore, AB, CA
Posted on: 2015-03-21
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