Bell Specialist, Employee Sales Training (Contract – 12 months) Temporary in Ottawa, ON


Branch Ottawa ON CA

Specialist, Employee Sales Training (Contract – 12 months)
Ottawa, ON

The team provides customers with Bell Home phone, local and long distance services, Bell Internet, Bell Satellite TV and amazing new technologies such as Bell…

Req Id: 192972

Bell is a truly Canadian company with over 137 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.

To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.

The Bell Residential Services team is in the business of enabling customers to connect with people, information and entertainment by delivering integrated products and service experience for consumers while enhancing our competitiveness in the marketplace. The team provides customers with Bell Home phone, local and long distance services, Bell Internet, Bell Satellite TV and amazing new technologies such as Bell Fibe TV.

Position Description:
Bell is looking for an Employee Sales Training Specialist in order to facilitate training in field sales and under the retail banners. The Sales Trainer will hold in class session as well as facilitate training in store in order to provide support and coaching. The position will require employees that are flexible in hours of operation and are willing to put the time into the job to provide our customers with top quality service.

Company: Bell Authorized Agents

Job duties / Accountabilities:
Consistently hold up-to-date knowledge of all BRS Products and services, pricing and offers, systems and processes for both Retail & Field Sales channels.
Deliver training to new and existing Bell Store, The Source, Glentel & Bell Authorized Agents.
Collaborate with Stores, Dealers, Field Sales Teams and Sales and Marketing teams to provide the best In Store training experience; this would be the desired end state, with key emphasis on the design of the training materials
Monitor and evaluate quality standards within the Retail & Field Sales Channels.
Regularly audit internal and vendor processes to ensure adherence to channel expectations.
Develop strong partnership with the business partners in order to develop a solid understanding of the business; seeks to understand business trends so that effective recommendations on training design correspond with business direction
Recommends evaluation criteria and measures
Facilitate training during various store meetings, in-class sessions and one-to-one sessions.
Tracking sales results based on previous store visits to gauge personal achievement
Developing post mortems to share with Senior management relating to hype activities, offers or sales programs
Ad hoc requests where required.

Critical Qualifications/Competencies:
Bilingual in English and French, mandatory
Must have a valid driver license and vehicle
Strong leadership, training and coaching skills
The ability to effectively handle multiple, high priority tasks, at the same time
Strong and confident, an independent thinker
Exceptional communication skills, both written and verbal
Exceptional time management skills
Exceptional project management and organizational skills
Demonstrated ability to develop an environment which inspires employee involvement and teamwork
PC Proficient – MS Office, Windows environment
Sales experience is considered an asset
Strong decision making, problem solving and negotiation skills.
Previous management experience.
Strong interpersonal skills – someone who thrives in a fast paced environment.
Strong knowledge of Bell’s ordering, installation and billing systems and processes.
Telecommunications industry experience is an asset

Bilingualism is an asset (English and French)

Additional Information:
Position Type: Contractor
Job Location: Canada : Ontario : Don Mills
Application Deadline: 03/23/2018

Please apply directly online to be considered for this role. Applications through email will not be accepted.

Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.

Created: Canada , ON , Ottawa

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Employment Type: Temporary
Location: Ottawa, ON, CA
Posted on: 2018-03-15
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