Overview

Bell Part-Time Customer Service Representative (Overnight) Part Time in Montréal, QC

Bell

Branch Montréal QC CA

Position:
Part-Time Customer Service Representative (Overnight)
Location:
Montréal, QC

Ability to work flexible hours, overnights and weekends from home. Be the first level of afterhours customer support through email, ticket and social media in a…

Req Id: 201585

Bell is a truly Canadian company with over 138 years of success. We are defined by the passion of our team members and their belief inour company’s vast potential.

To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.

If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.

Bell Media is Canada’s premier multimedia company with leading assets in television, radio and digital media, including CTV — Canada’s #1 television network, and the country’s most-watched specialty channels. It is a critical component of Bell’s commitment to leverage strategic investments in broadband networks to offer Canadians the best available content on any of the four screens they choose: television, smartphone, tablet and computer.

Location: Toronto, ON (2) and Montreal, QC (2)
Hours of Work: 20 to 28 hours per week, overnights

Overview:
As a Part-Time Customer Service Representative, the successful applicant will be responsible for providing exceptional customer service in a timely and professional manner with the goal of maintaining lifelong customers. The members of this team will be responsible to provide support for all afterhours complaints and inquiries through channels including, email, ticket and social media.

Responsibilities:

Reporting to the Customer Operations Specialist, the Part-Time Customer Service Representative (Overnight) will be working on assigned brands to:

  • Be the first level of afterhours customer support through email, ticket and social media in a timely and courteous fashion
  • Investigate issues and complete follow up with the customer
  • Resolve customer concerns in accordance with established policies and procedures.
  • Accurately document customer interactions and forward CS tracker to Customer Operations Specialist at the end of every shift
  • Escalate customer concerns when required by creating a ticket with L2 support

Qualifications:
  • Ability to work flexible hours, overnights and weekends from home
  • 3+ years of customer service experience
  • Team player with excellent written and verbal communication skills
  • Excellent focus, attention to detail and follow-through required
  • Proficiency in MS Office (Excel, PowerPoint, Word, Outlook)
  • English proficiency for the Toronto positions, Bilingual in French and English for Montreal positions

Bilingualism is an asset (English and French)

Additional Information:

Position Type: Media – Freelancer
Job Location: Canada : Quebec : Montreal
Application Deadline: 05/28/2018

Please apply directly online to be considered for this role. Applications through email will not be accepted.

Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.

Created: Canada, QC, Montreal

or proceed with Standard Application Form.

Employment Type: Part Time
Location: Montréal, QC, CA
Posted on: 2018-05-23
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