Bell Field Sales Quality Assurance Agent (Contract 12 months) Temporary in Montréal, QC


Branch Montréal QC CA

Field Sales Quality Assurance Agent (Contract 12 months)
Montréal, QC

Corporate Groups offers best practice services to support the organization, including Finance, Legal & Regulatory, Brand, Corporate Services – including HR,…

Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.

To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Corporate Groups offers best practice services to support the organization, including Finance, Legal & Regulatory, Brand, Corporate Services – including HR, Communications, Real Estate, Security and Procurement & Value Creation.
Field Sales Quality Assurance Agent

Name and description of hiring department:
Residential Services are currently seeking an experienced specialist in training support and quality assurance to support the training process associated with launches of new offers, services and rates. The successful candidate will provide support to the sales channel in the field to ensure business compliance.

Job duties/accountabilities:
The successful candidate will have the following duties and accountabilities:

Provide support to existing employees on various topics (i.e. how to present offers, price changes, new products, etc.).
Provide ongoing support to the sales department in the field.
Visit the kiosks regularly.
Ensure business compliance (i.e. binder containing up-to-date collaterals, having one’s Bell ID card on one’s person at all times, complying with schedules, kiosk in good order, etc.).
Recommend and implement long-term solutions to improve the overall performance of the distribution channel.
Carry out in-depth research and analysis using various methods such as exploring data, listening to calls and verifying compliance with processes.
Respond to ad hoc requests, as needed.

Critical qualifications/competencies:
The successful candidate must have the following qualifications and competencies:

Solid leadership, training and supervision abilities
Ability to handle multiple high-priority tasks at the same time
Independence of mind and self-assurance
Exceptional communication skills, both verbal and written
Exceptional time management skills
Recognized ability to create an environment that motivates employees to engage and to work as a team
Solid computer skills (MS Office, Windows environment)
Solid skills in decision making, problem solving and negotiation
Bilingual (English and French)

Working conditions:
The successful candidate must be flexible about working hours and ready to spend the time needed to provide excellent service to our customers. He/she must also have a car and a valid driver’s license.

Additional Information:
Position Type: Contractor
Position Level: Contractor
Job Location: Canada : Quebec : Montreal
Application Deadline: 09/30/2016

Please apply directly online to be considered for this role. Applications through email will not be accepted.

Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.

Created: Canada, QC, Montreal

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Employment Type: Temporary
Location: Montreal, QC, CA
Posted on: 2016-09-21
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