Overview

Bell Associate Fraud, Temporary Assignment Temporary in Montréal, QC

Bell

Branch Montréal QC CA

Position:
Associate Fraud, Temporary Assignment
Location:
Montréal, QC

Strong analytical capabilities, problem solving and decision making skills. As well, the candidate will be required to document all fraud cases to allow the…

Req Id: 193716
Bell is a truly Canadian company with over 137 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.

To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Corporate Groups offers best practice services to support the organization, including Finance, Legal & Regulatory, Brand, Corporate Services – including HR, Communications, Real Estate, Security and Procurement & Value Creation.
Name and description of the hiring department
A challenging and interesting opportunity for a motivated and action oriented individual in the Bell Corporate Security – Fraud Control department.

Bell Canada Corporate Security is accountable for establishing, implementing, administering and enforcing Bell Canada’s Security Policies. The Fraud Control team detects, analyzes and investigates potential telecommunications fraud on all of the different Bell services and technologies offered. We are responsible for managing the fraud governance program and working with the various Bell business units and external partners to take corrective actions to minimize fraud losses and protect company revenues.

Under the direction of the Manager – Fraud detection, the chosen candidate will be responsible for the detection, investigation, and treatment of fraud against Bell. As well, the candidate will be required to document all fraud cases to allow the company to track trending and compile evidence against potential fraudsters.

Job duties / accountabilities
Detect, investigate, and treat potential fraud using various internal and external applications
Communicate with victims, clients and suspected fraudsters to determine nature of activity and resolve fraud cases
Take all necessary corrective actions to accounts in order to minimize fraud losses while keeping good customer relations
Answer and treat calls and e-mails sent to the Fraud Control Centre in a professional manner
Document all fraud cases in case management/ticketing systems and databases to maintain required audit trail

Essential Qualifications / competencies:
Bilingual French and English, fluent in the language with no significant limitation
MS Excel intermediate
MS Outlook intermediate
MS Word intermediate
Extensive knowledge and ease of learning for different IT tools
Experience in fraud detection or related domain
Experience in customer service, fraudster phone interview or related experience in customer relation and complex problem resolution
Strong analytical capabilities, problem solving and decision making skills
Ability to clearly and effectively document findings
Ability to quickly learn internal systems
Consistently demonstrate good judgment, honesty, personal integrity and discretion
Ability to work independently with minimal supervision or in collaboration with other team members
Ability to handle a heavy workload, multi-task, learn and apply knowledge
Behavior conductive with corporate values, positive and professional attitude

Preferred qualifications / competencies:
Working knowledge of the following Bell applications: BCRIS, ARICS/CAPRICE, NM1, One Bill, CSG, SIMPLE and Remedy
Experience and knowledge of the wireline, wireless and Internet networks
Certification in fraud industry, an asset (i.e.: CTFS {Certified Telecommunications Fraud Specialist}, CFE {Certified Fraud Examiner}, etc.)
Knowledge of credit bureaus or credit analysis principles
Studies in a related field (criminology, security, fraud, etc.)
Knowledge of a 3rd language

Working Conditions:
Flexibility to work various hours to meet business needs (7/24 environment)
Required to work Holidays
Required to work weekends
Must pass a security clearance check including criminal record check

Job location address: 671, De la Gauchetiere O., Montréal, Qc.
Job status: Temporary Assignment (duration 6 months)

Bilingualism is Required (English and French)

Additional Information:
Position Type: Union
Job Location: Canada : Quebec : Montreal
Application Deadline: 04/15/2018

Please apply directly online to be considered for this role. Applications through email will not be accepted.

Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.

Created: Canada , QC , Montreal

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Employment Type: Temporary
Location: Montréal, QC, CA
Posted on: 2018-04-04
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