OverviewBeckman Coulter Analyst II Field Systems Support (Applications) Full Time in Quebec City, QC
Branch Quebec City QC CA
Analyst II Field Systems Support (Applications)
Quebec City, QC
Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental…
Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems, found in hospitals and other critical care settings around the world, produce information used by physicians to diagnose disease, make treatment decisions and monitor patients. Scientists use our life science research instruments to study complex biological problems including causes of disease and potential new therapies or drugs. More than 275,000 Beckman Coulter systems operate in both diagnostics and life sciences laboratories on all seven continents. For 80 years, our products have been making a difference in peoples’ lives by improving the productivity of medical professionals and scientists, supplying critical information for improving patient health and reducing the cost of care.
The Analyst Field support is responsible for the validation of new instrumentation for Chemistry and Immunoassay and may include Hematology and Urinalysis instrument installations to ensure they meet Beckman Coulter and customer stated requirements. Additionally individual is responsible for working directly with the customer Key Operator during validation to reinforce training, and ensure customer staff is properly prepared to use and maintain instrumentation. The individual is responsible for addressing customer questions and concerns regarding instrument operation and assay performance, in accordance with published specifications and regulatory body requirements. The individual will work closely with many cross functional teams including Field Service, Sales, Customer Training and Tech Support.
Ensure customer is properly prepared for validation and meeting milestones for established implementation timeline.
Assesses customer Key Operator performance and knowledge.
Completes Validations studies on instrumentation including, but not limited to: instrument set-up, calibration, precision studies, and method comparisons.
Provide both onsite and remote phone support to customers for assay and QC related questions.
Provides onsite training for proper operation of instrumentation.
Proactively makes recommendations for future improvements and implements those actions accordingly.
Works collaboratively across the business to build partnerships with the marketing, service, and sales teams to ensure high customer satisfaction.
Drives revenue growth through determining assay growth opportunities while working with customers.
Motivates and engages teammates by asking for their input and listening to their ideas.
Is viewed as a team player by peers, co-workers and supervisor(s).
AA degree with a minimum combined experience of 5 years in laboratory/ diagnostic instrumentation or other related field required. Bachelor’s degree preferred.
Proven excellence in communication, presentation and facilitation skills.
Ability to influence and collaborate across business functions.
Advanced understanding of Diagnostics or Healthcare Industry with heavy emphasis on Laboratory Regulatory environment.
Must be willing to work out of home based office.
Must be willing to travel domestically at least 80% of the time (based on the need of the position).
Strong proficiency in Microsoft Office (Word, Excel, Powerpoint), EP Evaluator
Excellent presentation and/or facilitation skills.
Possess clear, concise and accurate written and verbal communications.
Bilingual – English and French
Good driving record
Background in Medical Technology and work experience
Experience in the Diagnostics industry.
Familiarity with Standard Laboratory Practices, including Quality Control, record keeping, and regulatory requirements (CAP, CLIA, COLA)
Highly Flexible and self-motivated.
Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and industrial solutions. Our globally diverse team of 59,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $16.5B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 2,000% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Employment Type: Full Time
Location: Québec City, QC, CA
Posted on: 2017-02-10