BCAA Student Membership Advisor, MCC Temporary in British Columbia

Overview

BCAA

Branch BC CA

Position:
Student Membership Advisor, MCC
Location:
British Columbia

Attends required BCAA training courses. Must be able to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions…

BCAA is proud to be named one of the 50 Best Employers in Canada 2016!

BCAA’s Member Contact Centre is looking to hire 6 temporary full-time Student Membership Advisors.

As one of BCAA’s Member-facing team members, you are a membership professional who delivers amazing Member experiences, every time. While working out of BCAA’s Member Contact Center, you are a source of positive brand impressions to all BCAA Members. You create long lasting relationships with our Members by continuously driving revenue growth through consultative selling to support BCAA to be the most trusted organization in British Columbia.

Key Responsibilities Include

Job Responsibilities

Sells, upgrades and cross-sells BCAA products and services to new and renewing Members

Manages Member accounts and concerns

Processes and manages Member documents

Acquires and maintains industry, product and systems knowledge

Sells, upgrades and cross-sells BCAA products and services to new and renewing Members

• Through consultative in-person or over the phone sales, acquires new membership business and follow BCAA and AAA/CAA best practices and standards
• Collaborates with BCAA or other supplier’s
• Reviews product terms and conditions including, but not limited to, coverages, limits and exclusions to limit errors and omissions
• Creates and follows up on future business leads and upcoming renewals
• Deepens Member relationships through thoroughly reviewing and renewing memberships, cross-selling other BCAA products and services and meeting prescribed BCAA and AAA/CAA Member satisfaction goals

Manages Member accounts and concerns

• Updates Member information in applicable systems
• Issues renewal memberships and Member entitlement products such as Trip Tiks (auto travel route planning), maps, tour books, camp guides, international driving permits and passport photos
• Resolves Member concerns by following BCAA’s Member resolution standards and meeting BCAA and AAA/CAA Member satisfaction goals

Processes and manages Member documents

• Processes payments and follows up on outstanding payments
• Issues new, renewing and makes changes to memberships
• Meets all required processing standards for storage, retrieval, confidentiality, accuracy and timeliness

Acquires and maintains product and systems knowledge

• Active learning: Keeps up to date with Membership knowledge
• Maintains a working knowledge of all BCAA Membership, best practices, standards, policies and systems
• Attends required BCAA training courses

Minimum Qualifications

Minimum Qualifications

• Completion of Grade 12
• Enrollment in a full time university or college program
• 3 to 6 months experience in a sales and service environment
• Demonstrated sales productivity and selling skills
• Ability to work within a fast paced team environment. Demonstrated multi-tasking skills.
• Proven judgment and decision making abilities. Must be able to consider costs and benefits of potential products in order to make appropriate recommendations.
• Proven critical thinking abilities. Must be able to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Ability to meet set sales, productivity and customer satisfaction targets and objectives
• Strong written and verbal communication skills.
• Intermediate knowledge of MS Office Suite Products (Word, Excel, Outlook)

Preferred Qualifications

• 1 year in a customer service or sales environment

Relationships

• Reports to Assistant Manager, MCC
• Collaborative relationships with other BCAA service centres, the Member Contact Centre, Member Experience & Sales leadership team, Road Assist, Underwriting, Human Resources, Marketing and Information Services
• External relationships with Members and BCAA approved suppliers and community business associates

Competencies

• Interpersonal and team relations
• Service excellence
• Integrity and ethical conduct
• Continuous learning and innovation
• Judgment, planning and decision making
• Initiative

Background Check:

• Must successfully pass a background check, which may include a criminal, credit, and credential check.

Division

CXO

Job Status

Temp Full Time (TFT)

Date Added

3/31/2017

Yaletown

Customer Contact Centre (Burnaby)

Location Name

Burnaby

State/Province

British Columbia [BC]

Pay Class

Hourly

Compensation & Benefits Overview

At BCAA, we offer competitive compensation packages and excellent career advancement opportunities. To find out more, ask the hiring managers during your interview.

PLEASE NOTE THAT THIS JOB POSTING WILL REMAIN OPEN UNTIL THE POSITION IS FILLED. BEFORE APPLYING FOR A POSITION, CLICK ON THE VIEW JOBS SECTION TO ENSURE THIS POSTING IS ACTIVE.

Did You Know: BCAA provides four hours of paid time off through the new BCAA Volunteer Program to help the charity of your choice?

Please Note

you will be required to successfully complete background checks, which may include criminal, credit, credential and reference checks for employment with BCAA.