Overview

BCAA Richmond Part Time in British Columbia

BCAA

Branch BC CA

Position:
Richmond
Location:
British Columbia

Collects payments as required. BCAA provides four hours of paid time off through the new BCAA Volunteer Program to help the charity of your choice?…

Aon Hewitt has announced BCAA as a 2018 Canadian Gold Level Best Employer

If you are looking for an empowering and progressive place to build your career, then you’ve landed in the right place at BCAA. With our corporate Head Office in Burnaby and locations around BC, we offer a wide variety of opportunities all across the province. Go the extra mile and share our vision to be the most trusted organization in British Columbia, absolutely famous for doing the right thing.

Insurance Services

What is the job?

BCAA is hiring a Member Service Representative for our Richmond Service Location. As one of BCAA’s Member-facing team members, this position is the first and last impression for every Member who enters and leaves our service locations.

The Member Service Representative plays a pivotal role in delivering amazing Member experiences by identifying Member needs and seamlessly directing service location traffic. The Member Service Representative collaborates with a team who is passionate about igniting unparalleled Member loyalty that enables BCAA to be the most trusted organization in British Columbia.

What is the status?
Temporary Part-Time (end date is approximately January 31, 2019)

Key Responsibilities Include

What you will be doing?

Coordinates all incoming, waiting and departing Members
  • Welcomes all incoming Members
  • Engages Members in dialogue to determine their needs and directs Members to the appropriate Service or Insurance Advisor
  • Facilitates and expedites service location workflow including promoting appointments and ensuring Members have required documentation/information for the service(s) required
  • Proactively coordinates all waiting Members to minimize wait times and ensure an ideal waiting experience; follows up with Advisors as appropriate
  • Handles and resolves Members’ concerns and complaints effectively and efficiently
  • Thanks all departing Members and ensures that they have had all their needs fulfilled
  • Meets all prescribed BCAA and AAA/CAA Member experience goals

Promotes BCAA brand, products and services
  • Acts as BCAA ambassador and supports corporate objectives
  • Enhances Member value by promoting BCAA Membership, products and services
  • Ensures the service location’s waiting area meets BCAA’s Member experience standards

Manages Member/customer accounts
  • Distributes BCAA marketing material and Member entitlement products such as maps, tour books and camp guides
  • Resolves Member concerns by following BCAA’s Member resolution standards and meeting BCAA and AAA/CAA Member satisfaction goals
  • Collects payments as required

Other duties, as assigned

Minimum Qualifications

What you bring?
Minimum Qualifications
  • Completion of Grade 12
  • At least two years’ experience in customer service, preferably in insurance or hospitality
  • Demonstrated multi-tasking skills and proven ability to prioritize activities
  • Strong interpersonal communication skills with a focus on connecting with others
  • Proven customer service and conflict resolution skills
  • Ability to maintain composure and a high level of professionalism within a fast-paced team environment
  • Proven judgment and decision-making abilities
  • Ability to meet prescribed goals and targets
  • Strong computer skills with basic knowledge of MS Office Suite Products (Word, Excel, Outlook)

Preferred Qualifications
  • One year in an insurance environment
  • Completion of Autoplan Essentials and BCAA insurance-related training
  • Knowledge of applicable BCAA and ICBC systems
  • Demonstrated excellence in geographical knowledge of North America with good map reading skills
  • Limited history of Errors & Omissions and in good standing with the Insurance Council of BC
  • World Host certification
  • Ability to speak alternate languages that would support particular market demographics

Background Check:
  • Must successfully pass a background check, which may include a criminal, credit, and credential check.

Division

CXO

Job Status

Temp Part Time (TPT+)

Date Added

7/20/2018

External Posting Sites [Please include expiry date for each site]

Location Name

Richmond

Location Name

Richmond

State/Province

British Columbia [BC]

Pay Class

Hourly plus Incentive Pay

Compensation & Benefits Overview

At BCAA, we offer competitive compensation packages and excellent career advancement opportunities. To find out more, ask the hiring managers during your interview.

PLEASE NOTE THAT THIS JOB POSTING WILL REMAIN OPEN UNTIL THE POSITION IS FILLED. BEFORE APPLYING FOR A POSITION, CLICK ON THE VIEW JOBS SECTION TO ENSURE THIS POSTING IS ACTIVE.

Did You Know: BCAA provides four hours of paid time off through the new BCAA Volunteer Program to help the charity of your choice?

or proceed with Standard Application Form.

Employment Type: Part Time
Location: , BC, CA
Posted on: 2018-07-27
Posted by: