BCAA Call Center – Member Experience Representative Part Time in British Columbia

Overview

BCAA Call Center – Member Experience Representative Part Time in British Columbia

BCAA

Branch BC CA

Position:
Call Center – Member Experience Representative
Location:
British Columbia

Demonstrated ability to generate sales leads or sales. Member Experience Representative (working more than 20 hours)….

Are you able to work in a

24/7 shift-work

environment?

Are you available to work in the

evenings, weekends and holidays

?

If you said yes to the above, then this might be a great career opportunity for you!!!

Our Road Assist Contact Centre is a 24/7 operation that supports the needs of BCAA members throughout the province of British Columbia.

Currently, our Road Assist Department is hiring for

2

regular Part-Time

Member Experience Representative (working more than 20 hours). The successful candidate will be required to work a variety of shifts,

including evenings, weekends and holidays

.

Reporting to the Manager, Member Experience, the incumbent will be responsible for delivering BCAA Roadside Assistance benefits and solving member mobility situations or needs, assisting members through the sales and renewal process, and presenting upgrade options based on specific member situational needs.

In addition to a resume, candidates must present a cover letter that demonstrates and exemplifies the following: continuous learning, customer service experience, and technology & phone communication skills.

Key Responsibilities Include

Manage Member requests

Sell, upgrade and cross-sell BCAA products and services to new and renewing Members

Acquire and maintain product and systems knowledge

Minimum Qualifications

Education

: Completion of Grade 12

Experience

: One year experience interacting with customers in a in a sales and service environment.

Technical Skills

:

·

Minimum keyboarding skills of 35 WPM and 5,000 keystrokes per hour

·

Intermediate knowledge of MS Office Suite products (Word, Excel, Outlook)

Qualitative Skills

:

·

Proven customer experience skills

·

Strong written and verbal communication skills. Proven ability to clearly articulate information in English to all demographics by telephone.

·

Proven judgment and decision-making abilities. Must be able to quickly consider costs and benefits in order to make appropriate recommendations.

·

Proven critical thinking abilities. Must be able to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

·

Demonstrated ability to work within a team environment

·

Demonstrated active listening skills

·

Proven accuracy and attention to detail

·

Demonstrated multi-tasking abilities and ability to work in a fast-paced environment

Availability and flexibility to work a variety of shift combinations in a 24/7 operation.

Background Check

: Must successfully pass a background check, which may include a criminal, credit, and credential check

Preferred Qualifications

:

One year post-secondary education

Contact centre experience

Knowledge of BCAA systems such as D2000, Diamond, NEAT and Cisco and/or demonstrated ability to learn proprietary computer programs

Completion of BCAA Membership and/or Member Resolution training

Geographical knowledge of British Columbia

Demonstrated ability to generate sales leads or sales

Division

ERS

Job Status

Regular Part Time (RPT+)

Yaletown

Road Assist Contact Centre (Burnaby)

Location Name

Burnaby

State/Province

British Columbia [BC]

Compensation & Benefits Overview

At BCAA, we offer competitive compensation packages and excellent career advancement opportunities. To find out more, ask the hiring managers during your interview.

PLEASE NOTE THAT THIS JOB POSTING WILL REMAIN OPEN UNTIL THE POSITION IS FILLED. BEFORE APPLYING FOR A POSITION, CLICK ON THE VIEW JOBS SECTION TO ENSURE THIS POSTING IS ACTIVE.

Did You Know: BCAA provides four hours of paid time off through the new BCAA Volunteer Program to help the charity of your choice?

Please Note

you will be required to successfully complete background checks, which may include criminal, credit, credential and reference checks for employment with BCAA.