OverviewBC Public Service ISL 14R – Support Centre Analyst – Auxiliary Temporary in Vancouver, BC
BC Public Service
Branch Vancouver BC CA
ISL 14R – Support Centre Analyst – Auxiliary
Strong IT foundation – operating systems, basic computer principles, data bases, etc. The IT Support Centre Analysts are responsible for the front line IT…
Support Centre Analyst
Auxiliary – “If and as when” required
Salary for ISL 14R: $ 24.88 – $28.19 hourly
There is one (1) vacancy to be filled available for one of wo locations, Vancouver or Kamloops.
STEP into a career with one of BC’s Top Employers . The Liquor Distribution Branch is one of Canada’s largest distributors and retailers of beverage alcohol. At the Liquor Distribution Branch we are driven by innovation and have a passion for the future and are looking for a dynamic professional to join our team.
The IT Support Centre Analysts are responsible for the front line IT customer support for the LDB organization, keeping the business running during IT incidents and reporting on current issues and statuses. These analysts provide front line service management and incident management enabling all LDB users/customers to use multi-environment/platform computer resources in support of LDB strategic goals.
Reporting to the Supervisors, IT Support Centre, these positions’ primary purpose is to provide 24×7 technical call centre support in an efficient and accurate manner. The positions are the LDB’s front line and will provide support for internal and external LDB Customers and solve tier one technical problems across IT’s portfolio of applications and dependent processes with a goal to reduce downtime of internal and external customers.
These positions are also responsible for the communication process that covers on-going service interruptions and outages to ensure that both IT and the business are aware of current state, next steps and final resolution.
Please note: Auxiliary Support Centre Analysts are expected to be available for daily recall. Please clearly indicate your daily availability in your application by completing the availability table below and pasting it into your Resume Profile. Candidates with limited availability may not be considered.
MONTHLY AVAILABILITIES-Please list hours
For all day availability – mark ‘ALL DAY’ in the ‘AM’ column
Please review the attached job description for a complete list of duties, qualifications and competencies. To be considered for this competition, applicants must submit a cover letter, resume and daily availability clearly identifying how they meet the qualifications necessary for this position. This information will be used as part of the selection process.
Please note that a cover letter is a requirement for this competition .
An eligibility list may be established for similar auxiliary positions in the future. A criminal record check is required.
Only applications submitted using the BC Public Service Recruitment System on this website will be accepted.
Contact: Bruce Christensen, Manager, Support Centre, BC Liquor Distribution Branch
Phone: 604 252-3419
Visit Careers at www.bcliquorstores.com
Education and Experience:
Relevant Post-Secondary education that includes relevant IT related courses and a minimum of one year of recent related experience in an IT Service Desk (Call Centre) environment or certificate of successful completion in a recognized IT Service Desk (Call Centre) training program. A combination of education, training and experience may be considered
Experience in a customer-focused environment with direct interaction with customers
Demonstrated experience troubleshooting and resolving computer hardware issues with a focus on Point Of Sale hardware, including thermal printers; touch screens, CPUs, servers, printers, monitors, scanners (handheld, flatbed, prism) etc.
Experience with help desk call tracking and IT service management (ITSM) software
Preference may be given to candidates with in-depth experience with any of the following:
Retailer of similar size
JDA Store (Veras Retail) Point of Sale solutions
Wholesale Supply-chain technologies
Equivalent combinations of education, training and experience may be considered.
Strong IT foundation – operating systems, basic computer principles, data bases, etc.
Strong office-tool proficiency
Strong email and collaboration tool proficiency
Skills and Abilities:
Excellent analytical and problem-solving abilities to identify and resolve complex issues
Proven ability to extract needed information from the conversations with customers and document relevant information
Ability to work under pressure and stay calm and focused
Ability to work as a member of a diverse team, where productive relationships are developed and maintained
Ability to work independently and take initiative
Ability to positively communicate in a polite and concise manner (in person, on the phone, within a team)
Ability to communicate in business terms so customers understand how a technical issue impacts them
Ability to document clearly and concisely using proper grammar
Ability to identify opportunities for improvement
Employment Type: Temporary
Location: Vancouver, BC, CA
Posted on: 2017-04-01