Overview

BC Family Maintenance Enforcement Program Technical Support Analyst Full Time in Burnaby, BC

BC Family Maintenance Enforcement Program

Branch Burnaby BC CA

Position:
Technical Support Analyst
Location:
Burnaby, BC

Support in a high volume Technical Help Desk. IT service quality. Prevention of technical issues to minimize impacts on the business….

Key
Responsibilities

Serving
as the initial point of support to users, analyzing problems and escalating
issues when necessary.
Being
an integral part of the process of identifying and monitoring technical
processes to reduce impacts in the event of a disaster or major failure
and restoring normal operations following any such event.
Proactive
prevention of technical issues to minimize impacts on the business.
Supporting
the delivery of a cost effective and sustainable level of system availability.

Maintaining
version control to minimize the impact of any related incidents upon service.
Assisting in project
planning and executing duties such as research and analysis.
Maintaining and gradually improving business-aligned
IT service quality.
Working with the members of the various other teams to support the
objectives and deliverables of the Business and Technology Solutions
Department.

Requirements

4+
years of hands-on experience in providing excellent customer service and technical
support in a high volume Technical Help Desk.
Experience
in supporting Windows OS, Windows Desktops, Microsoft Office Suite, Oracle
Application and Linux Servers.

Excellent
verbal and written communication skills.

Extensive
experience in tracking and documenting issues via a Helpdesk system.

Proven
ability to investigate and analyse information to derive solutions to problems.

Excellent
time management and attention to detail making you skilled at working under
presume to meet deadlines and changing priorities.

Qualifications

Bachelor
degree or certificate in computer related discipline or the equivalent
experience

·
Minimum
of two years’ experience in technical support role

We offer a wonderful team based working
environment and an opportunity to work for a program that helps people!

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Burnaby, BC, CA
Posted on: 2016-10-30
Posted by: