OverviewBC Family Maintenance Enforcement Program Technical Support Analyst Full Time in Burnaby, BC
BC Family Maintenance Enforcement Program
Branch Burnaby BC CA
Technical Support Analyst
Support in a high volume Technical Help Desk. IT service quality. Prevention of technical issues to minimize impacts on the business….
as the initial point of support to users, analyzing problems and escalating
issues when necessary.
an integral part of the process of identifying and monitoring technical
processes to reduce impacts in the event of a disaster or major failure
and restoring normal operations following any such event.
prevention of technical issues to minimize impacts on the business.
the delivery of a cost effective and sustainable level of system availability.
version control to minimize the impact of any related incidents upon service.
Assisting in project
planning and executing duties such as research and analysis.
Maintaining and gradually improving business-aligned
IT service quality.
Working with the members of the various other teams to support the
objectives and deliverables of the Business and Technology Solutions
years of hands-on experience in providing excellent customer service and technical
support in a high volume Technical Help Desk.
in supporting Windows OS, Windows Desktops, Microsoft Office Suite, Oracle
Application and Linux Servers.
verbal and written communication skills.
experience in tracking and documenting issues via a Helpdesk system.
ability to investigate and analyse information to derive solutions to problems.
time management and attention to detail making you skilled at working under
presume to meet deadlines and changing priorities.
degree or certificate in computer related discipline or the equivalent
of two years’ experience in technical support role
We offer a wonderful team based working
environment and an opportunity to work for a program that helps people!
Employment Type: Full Time
Location: Burnaby, BC, CA
Posted on: 2016-10-30