BC Family Maintenance Enforcement Program Enforcement Officer Full Time in Victoria, BC

BC Family Maintenance Enforcement Program

Branch Victoria BC CA

Enforcement Officer
Victoria, BC

Ability to communicate information clearly to others over the phone and in. Learning and development. Comes up with more than one idea or solution to problems;…

Themis proudly focuses on innovative solutions to problems
encountered in the family justice sector – solutions that help people.

putting families first in our operation of BC’s Family Maintenance Enforcement
Program, we have a family-friendly work environment that supports the personal
and professional needs of all who work here. We provide the necessary
on-the-job training to our new employees, and offer ongoing opportunities for
learning and development.

Key Responsibilities:

  • Communicates

respectfully with clients, answering questions about the Program’s mandate and
functions; establishes the most constructive relationship possible with payors,
regardless of the enforcement actions taken.

  • Utilizes

effective communication techniques to ensure control of the call; uses active
listening skills, such as paraphrasing and asking clarifying questions.

  • Prioritizes

daily workload and files to be processed to ensure appropriate enforcement is
taken on all cases while maintaining ability to change direction as required.

  • Follows

up collections and enforcement actions promptly if there is any problem,
questions, or disputes from clients.

  • Gathers

information sufficient to make decisions that increase enforcement success that
is well informed and administratively fair.

  • Documents

and maintains accurate information in the Program database, including contacts,
payment schedules, collections and enforcement actions, account reconciliation,
and other parts of the FMEP system, to support ongoing case management and decision
making; and to enable the Program to be accountable.

  • Maintains

current knowledge of relevant legislation, policies, and procedures, community
resources and computer systems.

all forms of communication meet all privacy and security guidelines.

  • Contributes

to positive, respectful working relationships within the team, based on mutual
support and encouragement, and identifying and helping to resolve problems both
in the work itself, and interpersonally among team members.

  • Readily

adapts to constant workplace change

  • Participates

in ongoing professional development opportunities and training programs.


successful consideration, you must bring:

  • Post-secondary

education which includes a minimum two-year college diploma or equivalent
supplemented by ongoing professional development.

  • A

minimum three years’ experience working in a high volume, client-centered work
environment, ideally in financial, legal, or justice services


  • The

ability to work online for extended periods of time, including accessing
databases, internet research, and the use of email

  • Demonstrated

ability to communicate information clearly to others over the phone and in
writing and to apply financial/mathematical skills where needed

  • Strong

organizational skills and demonstrated ability to work efficiently and track
and monitor multiple priorities on a daily basis

  • Keyboarding

skill of 35 wpm.

  • Willing

and able to adjust to multiple demands, shifting priorities, ambiguity, and
rapid change; shows resilience in the face of constraints, frustrations, or
adversity, is not knocked off balance by the unexpected.

  • Anticipates

client needs and takes action to meet the needs of both internal and external
clients; responds quickly to client inquiries; continually searches for ways to
increase client satisfaction.

  • Uses

sound judgment in making timely and sound decisions; able to make thoughtful
decisions under conditions of uncertainty.


  • Prepares

a plan of action in advance; sets the stage for a positive outcome; takes time
to build trust in the relationship; able to uncover needs, priorities, and
various options of the other party; works toward an agreement both parties can
live with.

  • Gets

to the root causes of things; uses multiple sources to get data and answers;
comes up with more than one idea or solution to problems; grasps complexities,
makes connections; projects consequences.

  • Allocates

one’s own time efficiently; handles multiple demands and competing priorities;
well-organized and detail-skilled; meets deadlines in a timely manner.

Starting salary for this position is $45,230.00 per year. We
provide the necessary on-the-job training to our new employees, and offer
ongoing opportunities for learning and development. We offer full employee
benefits and a generous vacation policy.

is a unionized position and is covered by the BCGEU/THEMIS collective

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Victoria, BC, CA
Posted on: 2017-01-25
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