Aurora Importing Customer Service/Order Desk Representative Contract in Anjou, QC

Aurora Importing

Branch Anjou QC CA

Customer Service/Order Desk Representative
Anjou, QC

While providing exceptional customer service. As a service company, providing exceptional customer service is the key to the success of our business – not only…

Are you looking for a position where you can use your “eye” for detail while utilizing your interpersonal skills in conjunction with your two years of customer service experience? A positon where you will be the one customers turn to for answers and support?

Aurora Importing, who imports and sells over 4,000 European food products, will provide you with such an opportunity as a Customer Service/Order Desk Representative ; where you will partner with both the the Sales and Warehouse Teams to ensure our customers receive their product in a timely manner – providing exceptional customer service!

Supporting the Operations, Customer and Sales and reporting to the VP of Operation, you will….

  • Review customer orders to ensure pricing, billing information, and special requests are accurate before transmitting orders to the Warehouse for picking and shipping.
  • Field in-house calls from customers to place ad-hoc orders.
  • Upsell other Aurora products based on the customer’s needs and in effort to increase sales and secure a long-term customer relationship.
  • Notify the Sales Team of a prospect customer allowing the Team to follow up and create a relationship with the customer.
  • Research and solve any shipping issues or discrepancies in customer orders; partnering with the Sales Team to ensure customer orders are rectified.
  • Organize daily truck routes in an efficient and cost-effective manner; notifying the sales teams of their customer deliveries for the day.
  • Ensure paperwork is accurate and complete; filing customer invoices to ensure their file is up-to-date and accurate; creating bill of ladings when required on deliveries.
  • Run weekly reports for accounting and the sales team.

You will bring to the role….

  • A post-secondary education in business preferred coupled with at least two (2) years of customer service experience.
  • Strong computer software experience (MS Word, Excel, Power Point, Outlook, etc.).
  • Enjoy building new and existing relationship.
  • A proven team player that believes all team members contribute to the success of an organizations vision and goals.
  • Strong interpersonal skills with the ability to communicate effectively and confidently with fellow teammates and customers; while providing exceptional customer service.
  • Ability to work under pressure and meet tight deadlines.
  • Strong attention to detail and strong organizational and planning skills.
  • The proven ability to work in a fast pace environment.
  • Fluent in French and English for both written and oral/fluent in Italian is considered an asset.

As a service company, providing exceptional customer service is the key to the success of our business – not only externally but internally – working in a collaborative, team environment. As we continue to expand our amazing products and grow across Canada – there could be a few bumps along the road requiring someone who is self-motivated and self-directed to find the solutions to any problem in the way.

If you are up to an exciting challenge and journey – then we want to hear from!

Job Type: Contract

Required experience:

  • customer service: 2 years

or proceed with Standard Application Form.

Employment Type: Freelance
Location: Montreal, QC, CA
Posted on: 2017-02-10
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