Overview

Atlantica Hotel Halifax Guest Service Agent (PT) Part Time in Halifax, NS

Atlantica Hotel Halifax

Branch Halifax NS CA

Position:
Guest Service Agent (PT)
Location:
Halifax, NS

Position: Guest Service Agent (PT) Reporting To: Rooms Operations Manager The Atlantica Oak Island Resort & Conference Centre, Atlantic Canada’s first resort…

Position: Guest Service Agent (PT)
Reporting To: Rooms Operations Manager

The Atlantica Oak Island Resort & Conference Centre, Atlantic Canada’s first resort, spa and convention centre facility – far away from the everyday, but a short distance from Halifax. This Seaside Different property is nestled on the picturesque Western Shore of Nova Scotia, offering breathtaking views of Mahone Bay and legendary Oak Island.

This oceanfront property is owned and managed by I.M.P. Group Limited, whose corporate portfolio also includes the Atlantica Hotel Halifax. This four star resort has 105 beautiful guestrooms, 13 seaside chalets , 2 ocean front villas, comprehensive food & beverage services, a full-service Aveda spa, a marina and over 13,000 square feet of convention space.

We are searching for a dynamic individual who is passionate about exceptional Guest Service delivery. The successful applicant will provide excellence in guest service and act as a liaison between the hotel and our guests, always responding to guest requests and concerns in a personal, prompt and courteous manner with the ability to think “outside the box”.

“We are committed to making a difference in the lives of our guests, colleagues and community through passion, integrity, innovation and service excellence.”

Responsibilities:

Provide excellent guest service, meeting and exceeding external & internal guests’ needs and requests
Accurate and timely check-in and check-out of hotel guests
Perform Reservations and Switchboard duties, as required
Generate extra revenue through employing selling strategies and daily up-selling
Follow and maintain all corporate practices as outlined in the Standard Operating Procedures (SOP) manual
Daily balancing of individual work, as well as maintaining a cash float
Will be required on occasion to provide guest service during an overnight shift
Other projects and tasks as assigned

Experience, Skills & Educational Requirements:

Minimum of 2 years in a front line customer service role, handling currency and processing payment transactions
Previous Guest Service/Front Desk experience a definite asset
Post secondary education in Tourism and Hospitality or equivalent hotel experience is a definite asset
Excellent verbal and written communication
Proficiency in computers (familiarity with Opera is a definite asset)
Ability to show initiative and effectively work independently
Strong organizational, time management and multi-tasking skills
Ability to stand for long periods of time
Must be flexible in availability. Shifts include evenings, weekends, holidays and occasional overnights

Please Apply to: Angela Steeves, [email protected]

IMP is committed to Employment Equity and our goal is to be a diverse workforce that is representative at all job levels. We welcome applicants from Aboriginal people, visible minority groups, persons with disabilities and women in occupations and positions where they are under-represented. If you are a member of one of the equity groups, you are encouraged to self identify on either your cover letter or resume.

Atlantica Hotels, a division of IMP Group Ltd.

or proceed with Standard Application Form.

Employment Type: Part Time
Location: Halifax, NS, CA
Posted on: 2017-02-10
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