Overview

Atelka Incorporated Trainer Contract in Montréal, QC

Atelka Incorporated

Branch Montréal QC CA

Position:
Trainer
Location:
Montréal, QC

Minimum of 1 year of client-facing customer service/sales experience Strong ability to communicate to various audiences both verbally and in writing…

ATELKA, the largest independent customer contact center in Canada is looking for Trainers for their Montreal site who wish to contribute to the success of the company. ATELKA offers a complete range of customer care, telemarketing and back office services to large Canadian companies. Our business solutions are bilingual and cover all existing client contact platforms. ATELKA currently employs more than 2,500 people across nine sites in Quebec, Ontario, New Brunswick and Prince Edward Island.

As a Trainer, you are responsible for delivering training and facilitating the customer service agents’ learning while working in collaboration with the Operations team. Responsibilities: Provide initial and continuous training by deploying innovative methods in order to insure good understanding of course content and master subject Prepare learning material and training room Ensure the attendance of participants, manage all aspects of training and discipline in its class in conjunction with the operations and training coordinator Assess the learning progression of participants Transmit the participants file to operations (Team Leaders, Manager) in order to ensure a smooth transition between the training, integration, and production If necessary, assist in the integration of agents and participate in the monitoring of their performance Perform other related tasks Requirements: Minimum of 1 year of client-facing customer service/sales experience Strong ability to communicate to various audiences both verbally and in writing (bilingualism English – French is an asset) Excellent ability to prioritize, capacity to work under pressure, to adapt to frequent interruptions and priority changes Prior experience supporting a new hire environment, including facilitating, is an asset College diploma or University degree with preferred focus in Adult Education and/or relevant work experience is an asset Proficient with Microsoft Office suite Available to travel for train-the-trainer program (summer 2015)

or proceed with Standard Application Form.

Employment Type: Freelance
Location: Montreal, QC, CA
Posted on: 2015-07-31
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