OverviewAtelka Incorporated Operations manager | (Sarnia) Internship in Ontario
Branch ON CA
Operations manager | (Sarnia)
Minimum of two years of successful experience as a Manager or Team Leader, preferably in an environment of call centre (customer service and retention)…
14/08/2015 ATELKA, the largest independent customer contact center in Canada is looking for a Operations Manager in Sarnia who wish to contribute to the success of the company. ATELKA offers a complete range of customer care, telemarketing and back office services to large Canadian companies. Our business solutions are bilingual and cover all existing client contact platforms. ATELKA currently employs more than 3,000 people across nine sites in Quebec, Ontario, New Brunswick and Prince Edward Island.
While reporting to the Operations Director, the Operations Manager is responsible for achieving objectives under its responsibility and the development of a high performance team while providing coaching and support effective, in order to exceed the expectations of the client and retain talent. Responsibilities: Develop, motivate and stimulate the team members to achieve and exceed goals implement innovative strategies and develop detailed action plans to improve the performance of the campaign and retaining talent Collaborate with all departments and act as a resource for internal procedures and customer procedures Communicate information and procedures in a clear, precise way and do follow-ups Ensure compliance with working hours and work with the control tower to fit the need Complete annual performance evaluations according to the process in place Manage commissions plans if any other related task Any other related task Requirements: Minimum of two years of successful experience as a Manager or Team Leader, preferably in an environment of call centre (customer service and retention) Demonstrated skills in leadership and great team management performance Excellent coaching, oral and written communication skills French/English bilingualism an asset Strong knowledge of various software applications, including Microsoft Office Location: Sarnia, ON.
Employment Type: Internship
Location: Ontario, CA, US
Posted on: 2015-08-18